Polish Speaking Customer Service for Travel & Hospitality Company - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives with a focus on the Travel & Hospitality sector in Athens. This role is perfect for individuals who are passionate about travel and dedicated to delivering exceptional customer experiences. As a member of our customer service team, you will assist clients in navigating their travel inquiries and ensuring they have a memorable experience.
Key Responsibilities
- Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in Polish.
- Provide comprehensive information on destinations, travel packages, and local attractions.
- Assist customers with resolving issues related to bookings, cancellations, and changes.
- Deliver prompt and effective solutions to customer complaints and inquiries, ensuring high satisfaction.
- Accurately document all customer interactions and maintain records in the CRM system.
- Collaborate with internal travel teams to enhance customer service and offer tailored solutions.
- Stay updated on travel regulations, company offerings, and industry trends to provide informed support.
Requirements