Polish Speaking Customer Service for Streaming Services - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer a remote opportunity for Polish Speaking Customer Service Representatives for a leading streaming services provider. This role is perfect for individuals who are passionate about entertainment and technology and enjoy assisting customers. As a member of our team, you will support Polish-speaking customers, helping them navigate streaming services and resolve any inquiries from the comfort of your home in Greece.
Key Responsibilities
- Handle customer inquiries regarding streaming services, subscriptions, and content via phone, email, and chat in Polish.
- Provide information on account management, troubleshooting, and service features.
- Assist customers with billing inquiries, subscription changes, and cancellations effectively.
- Resolve any issues or complaints promptly to maintain high customer satisfaction.
- Accurately document customer interactions and maintain records in the CRM system for follow-up.
- Collaborate with the technical support team to address and resolve technical issues for customers.
- Stay updated on the latest content offerings and platform features to enhance customer interactions.
Requirements