DSI is a sales enablement company that has an immediate career opportunity for a motivated IT Support Associate to join our team. The IT Support Associate will provide day-to-day support to the organization’s end users desktop computers, printers, phones, mobile devices, and software.

As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.

This is an in-office position that will report to our Urbandale, Iowa office
Schedule Monday – Friday 8:30 am – 5 pm

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Protocol Integration Engineer - Stablecoin Platform

Location: Preference for EST-based candidates

Remote | Full-time

Compensation: $170K - $180K

Our client is a pioneering stablecoin platform designed specifically for builders and developers. The platform empowers users to create customized stablecoins in minutes by extending a superior digital-dollar building block. This framework allows businesses to monetize digital dollar use cases and maintain full control over their financial technology stack—customizing branding, compliance behaviors, and yield distribution mechanics—without the burden of operational heavy-lifting.

The organization is seeking an experienced Protocol Integration Engineer to join its growing team. This individual will play a vital role in enhancing a growing set of extension projects, providing technical support to partner engineering teams, improving existing products, and maintaining comprehensive technical documentation.

Key Responsibilities

Mercier Consultancy MD is pleased to present an exciting opportunity for a Dutch/Flemish Speaking Agent for Proximus, allowing you to work remotely from the beautiful country of Greece. In this role, you will play a key part in delivering outstanding customer service to Dutch-speaking clients, helping them navigate Proximus' product offerings and support.

Responsibilities

• Provide exceptional customer service to Dutch/Flemish-speaking clients via phone, email, and chat, addressing inquiries and providing appropriate solutions.
• Assist customers with account management, troubleshooting, and any technical issues they may face with Proximus services.
• Keep up to date with Proximus' latest products, services, and promotions to provide accurate information.
• Document customer interactions and maintain accurate records in the CRM system for quality assurance.
• Collaborate with colleagues and other departments to ensure a seamless customer experience and resolve escalated issues efficiently.
• Contribute to ongoing improvements in customer service strategies and processes.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Technical Support Agent for remote work opportunities available worldwide. This position is ideal for tech-savvy individuals who excel in communication and enjoy helping customers resolve technical issues. As a member of our team, you will play a crucial role in ensuring our Dutch-speaking clients receive outstanding support for our innovative products.

Key Responsibilities

• Provide exceptional technical support to Dutch-speaking customers through various communication channels including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues with products and software efficiently.
• Explain solutions clearly to customers, walking them through the necessary steps.
• Log and track customer interactions and solutions in our CRM system.
• Work alongside product teams to report and escalate more complex technical problems.
• Continuously update your knowledge on product features and technical updates to enhance customer support.

Requirements

Developer Relations Engineer - Parallelized Layer 1 Blockchain

Location: New York (Hybrid)

Compensation: $150K - $225K

Join the development foundation behind the first parallelized Layer 1 blockchain, an organization setting a new standard in performance and scalability by re-writing the most widely adopted execution environment in Web3. Our mission is to empower developers to build innovative applications that benefit from both the performance of Web2 and the decentralization of Web3. You will be the crucial bridge between the core engineering team and the global developer community.

As a Developer Relations Engineer, you will play a pivotal role in shaping the developer experience, gathering crucial feedback, and advocating for the needs of our community to foster a vibrant ecosystem around the blockchain.

Responsibilities:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to announce exceptional job opportunities for Slovak Speaking individuals in Bulgaria, complete with fully paid relocation packages. If you are looking to advance your career while experiencing a vibrant culture in Bulgaria, this is your chance! Positions available range across various fields where Slovak language skills are essential. Join our dynamic team and grow both professionally and personally.

Key Responsibilities

• Engage effectively with clients or partners in Slovak, ensuring clear communication and successful collaborations.
• Provide support in areas such as sales, customer service, or technical assistance, depending on the specific role you apply for.
• Collaborate with cross-functional teams to enhance service delivery and client satisfaction.
• Participate in training and development programs to enhance your skills and knowledge of the industry.
• Utilize problem-solving skills to address and resolve client inquiries effectively.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Technical Support Representative with a paid relocation opportunity to Sofia, Bulgaria! This role is ideal for those passionate about technology and customer service. You will assist Dutch-speaking clients by addressing their technical concerns and providing effective solutions. Become a part of our dynamic team and help us enhance customer satisfaction through high-quality technical support.

Key Responsibilities

• Deliver professional technical support to Dutch-speaking customers through various channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to products and services.
• Provide clear and concise instructions to customers to guide them through technical processes.
• Accurately log and document customer interactions in the CRM system.
• Work closely with other departments to escalate and resolve complex customer issues.
• Stay up-to-date with product knowledge, features, and industry developments to enhance support effectiveness.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Dutch Speaking Technical Support Representative, with paid relocation to the beautiful city of Sofia, Bulgaria. This role is perfect for individuals who possess strong technical skills and a passion for solving problems while assisting Dutch-speaking customers with their technical inquiries. Join our dedicated team and help us provide exceptional support and solutions to our valued clients.

Key Responsibilities

• Provide first-class technical support to Dutch-speaking clients via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services efficiently.
• Guide customers through problem-solving steps in a clear and understandable manner.
• Document technical issues and customer interactions accurately in our CRM system.
• Collaborate with product development and technical teams to escalate and resolve complex issues.
• Keep up-to-date with the latest product knowledge, software updates, and industry trends to enhance support quality.

Requirements