service strategy

Dutch Speaking Inbound advisory call & administration tasks For MCP - Lisbon

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent for our MCP team in vibrant Lisbon! This exciting position calls for motivated individuals who possess excellent Dutch language skills and have a passion for providing exceptional customer service while managing administrative responsibilities. Join us in creating a positive and informative experience for our clients!


Key Responsibilities

  • Manage inbound advisory calls from Dutch-speaking customers, delivering insightful information regarding our products and services.
  • Support customers with their inquiries and ensure that all communications are accurately recorded in the CRM system.
  • Perform various administrative tasks related to customer accounts and documentation, ensuring compliance and accuracy.
  • Work closely with sales and customer support teams, fostering a unified approach to customer engagement.
  • Generate reports on customer interactions, feedback, and trends to help refine service strategies.
  • Stay up to date on product offerings and developments in the industry to provide relevant guidance and advice.

Requirements

Job Skills

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Dutch / Flemish Speaking Agent For Proximus - Work Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is pleased to present an exciting opportunity for a Dutch/Flemish Speaking Agent for Proximus, allowing you to work remotely from the beautiful country of Greece. In this role, you will play a key part in delivering outstanding customer service to Dutch-speaking clients, helping them navigate Proximus' product offerings and support.


Responsibilities

  • Provide exceptional customer service to Dutch/Flemish-speaking clients via phone, email, and chat, addressing inquiries and providing appropriate solutions.
  • Assist customers with account management, troubleshooting, and any technical issues they may face with Proximus services.
  • Keep up to date with Proximus' latest products, services, and promotions to provide accurate information.
  • Document customer interactions and maintain accurate records in the CRM system for quality assurance.
  • Collaborate with colleagues and other departments to ensure a seamless customer experience and resolve escalated issues efficiently.
  • Contribute to ongoing improvements in customer service strategies and processes.

Requirements

Job Skills

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