Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a renowned Automotive Company, with the option to work in Greece. This role is ideal for individuals who are passionate about the automotive industry and dedicated to providing top-notch customer support. As a representative, you will assist customers in German, addressing their inquiries related to automotive products and services.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and vehicle maintenance via phone, email, and chat in German.
• Provide accurate information about vehicle features, pricing, and warranties.
• Assist customers with technical issues related to vehicles and ensure prompt resolution of concerns.
• Resolve customer complaints efficiently, ensuring high satisfaction levels.
• Document all customer interactions and feedback in the CRM system for tracking and follow-up.
• Collaborate with other departments to enhance service delivery and improve customer satisfaction.
• Stay informed about the latest automotive trends and company promotions to provide relevant assistance.

Requirements

DOF is expanding the team.

We are seeking an experienced and highly motivated Senior Purchaser to join the team in the Philippines. This is a permanent role and is required for an immediate start.

The DOF Group

We are a global team of skilled professionals who, combined with a fleet of state-of-the-art, purpose-built vessels, provide services to the Offshore Energy industry across the entire offshore life cycle. This is the formula for our success in delivering solutions to our customers.

About DOF

DOF is a specialist subsea service business that provides subsea construction, subsea engineering, inspection, repair and maintenance and survey services, which involve complex and challenging engineering in an international environment.

DOF owns a large fleet of modern subsea construction, intervention and survey vessels that enable it to offer differentiated positions with its clients and work in long term relationships, which enhance service delivery and reduce the overall risk.

The company’s core business is project management, engineering, vessel operations, survey, remote intervention and diving operations, primarily for the Offshore Energy, Marine Telecommunications and Renewables markets.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Mercier Consultancy MD is delighted to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for a HealthTech Company, with the flexibility to work remotely in Greece. This position is perfect for individuals who are passionate about technology and healthcare, and who want to contribute to improving customer experiences in the HealthTech sector. As a part of our customer service team, you will assist clients in navigating their inquiries in Italian, helping them access vital health technology services and solutions.

Key Responsibilities

• Handle customer inquiries and support requests regarding HealthTech products and services via phone, email, and chat in Italian.
• Provide clear and accurate information regarding product features, usage, and troubleshooting.
• Assist customers with account management, including registration, updates, and troubleshooting technical issues.
• Resolve customer complaints and concerns efficiently while maintaining a high level of satisfaction.
• Maintain thorough records of customer interactions in the CRM system for effective follow-up.
• Collaborate with technical teams and other departments to deliver optimal service experiences.
• Stay updated on HealthTech products and industry trends to enhance customer communication.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Slovak Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who have a keen interest in the construction sector and are passionate about providing excellent customer service. You will be responsible for assisting clients with their inquiries and ensuring they receive the support they need in Slovak.

Key Responsibilities

• Manage customer inquiries related to construction services, project details, and service availability via phone, email, and live chat in Slovak.
• Provide information on construction processes, timelines, and pricing structures.
• Assist customers with quotes, contracts, and project updates.
• Resolve customer complaints and issues in a timely and professional manner.
• Accurately document customer interactions and maintain records in our CRM system.
• Collaborate with project managers and construction teams to provide updates and clarify customer needs.
• Stay informed about industry trends and company offerings to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who possess a passion for construction and enjoy supporting customers with their inquiries. As a customer service representative, you will assist clients in navigating their needs while providing exceptional service in Nordic languages.

Key Responsibilities

• Manage customer inquiries related to construction services, project timelines, and product information via phone, email, and live chat in Nordic languages.
• Provide guidance on construction processes, service offerings, and available solutions.
• Assist customers with project-related questions, orders, and service modifications.
• Resolve customer complaints and concerns effectively to ensure satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with project managers and technical teams to provide accurate updates and solutions to clients.
• Stay informed on industry trends, construction codes, and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer support and have an interest in the construction sector. As a customer service representative, you will assist clients with their inquiries and provide valuable information, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in French.
• Provide information about product specifications, availability, and pricing to assist clients effectively.
• Assist with project-related inquiries, scheduling, and logistics.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with the construction management team to ensure smooth operations and client communications.
• Stay informed about industry best practices and company offerings to provide knowledgeable support to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Lithuanian Speaking Customer Service Representatives in the Construction industry. This role is perfect for individuals who have a passion for customer service and a strong interest in construction solutions. As a vital member of our team, you will assist customers with their inquiries and provide information about our services, ensuring an excellent customer experience in Lithuanian.

Key Responsibilities

• Handle customer inquiries related to construction services, project details, and pricing via phone, email, and chat in Lithuanian.
• Provide detailed information about product specifications, service timelines, and operational procedures.
• Assist customers with project quotes, service confirmations, and any changes or updates required.
• Resolve any issues or complaints effectively, maintaining a high level of customer satisfaction.
• Maintain accurate documentation of customer interactions and manage inquiries within the CRM system.
• Collaborate with internal teams to facilitate effective project delivery and customer service enhancements.
• Stay informed about industry trends, construction practices, and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are passionate about construction services and thrive in a customer-focused environment. As a representative, you will provide support and guidance to clients in Estonian, assisting them with inquiries related to their construction needs and ensuring a smooth experience.

Key Responsibilities

• Handle customer inquiries regarding construction services, project details, and timelines via phone, email, and chat in Estonian.
• Assist clients with service inquiries, quotes, and project management information.
• Provide clear and detailed information about construction processes, materials, and regulations.
• Resolve customer issues and complaints promptly and efficiently.
• Document all customer interactions accurately in the CRM system, ensuring proper follow-up where necessary.
• Collaborate with project teams to facilitate communication and ensure customer needs are met.
• Stay informed about construction industry trends and company offerings to provide valuable insights to clients.

Requirements

Mercier Consultancy MD is excited to announce an opening for Slovenian Speaking Customer Service Representatives in the construction industry. This position presents a fantastic opportunity for individuals who are passionate about providing top-notch customer service and have an interest in the construction sector. In this role, you will assist clients with their inquiries, offering support and information in Slovenian, ensuring a positive customer experience throughout their journey.

Key Responsibilities

• Handle customer inquiries related to construction services, projects, and product offerings via phone, email, and chat in Slovenian.
• Provide accurate information about service options, pricing, and project timelines.
• Assist customers with order management, scheduling consultations, and follow-ups.
• Resolve issues and address customer concerns efficiently, ensuring satisfaction.
• Maintain detailed records of customer interactions and document feedback in the system.
• Collaborate with project managers and construction teams to enhance service delivery and customer experience.
• Stay updated on industry trends and product developments to provide informed assistance.

Requirements