Italian Speaking Customer Service for HealthTech Company - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for a HealthTech Company, with the flexibility to work remotely in Greece. This position is perfect for individuals who are passionate about technology and healthcare, and who want to contribute to improving customer experiences in the HealthTech sector. As a part of our customer service team, you will assist clients in navigating their inquiries in Italian, helping them access vital health technology services and solutions.
Key Responsibilities
- Handle customer inquiries and support requests regarding HealthTech products and services via phone, email, and chat in Italian.
- Provide clear and accurate information regarding product features, usage, and troubleshooting.
- Assist customers with account management, including registration, updates, and troubleshooting technical issues.
- Resolve customer complaints and concerns efficiently while maintaining a high level of satisfaction.
- Maintain thorough records of customer interactions in the CRM system for effective follow-up.
- Collaborate with technical teams and other departments to deliver optimal service experiences.
- Stay updated on HealthTech products and industry trends to enhance customer communication.
Requirements