We are looking for a Customer Success Manager / VIP Sales who will help us build strong relationships with key clients, increase sales, and provide a high level of service. If you know how to sell, find a personal approach to clients, and want to work in a fast-growing crypto industry — this role is for you!

Responsibilities:

• Actively sell GoMining products and services to VIP clients using a personal approach.
• Build trust with clients, understand their needs, and offer the right solutions.
• Provide premium support and help clients quickly via chat, messengers, and email.
• Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals.
• Work with marketing and product teams to improve the client experience.
• Analyze client behavior and suggest ways to increase their activity and LTV.
• Make sure all client requests are completed and satisfaction stays high.
• Find opportunities for upsell and cross-sell with existing clients.

Requirements

As Telesales Team Manager, you'll be the guiding force for a team of Telesales representatives who are passionate about providing top-notch service to our customers. Your mission will be to inspire and support your team as they engage in meaningful conversations with potential clients, all while driving new business sales.

Reporting directly to the Fleet Sales Manager, you'll take charge of motivating your team to hit those all-important targets and maintain our high service standards. You'll be involved in analysing performance metrics, celebrating successes, and identifying areas for growth.

Your role goes beyond numbers; you're a coach, a mentor, and an encouraging presence. You’ll embody our customer-first philosophy and play a crucial part in our continued success!

Duties & Responsibilities

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively seeking an Credit Control Professional to join our offices in Elefsina.

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Pharmacovigilance. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities:

• Supervise pharmacovigilance case management outsourced to assigned platform(s)
• Respond to case-related emails and inquiries from external service providers
• Monitor case processing timelines and investigate any delays in reporting or transmission
• Participate in weekly quality control of data entry, MedDRA coding, and narrative writing
• Support the review and validation of clinical study case narratives for inclusion in study reports
• Contribute to the reconciliation of PV cases with business partners per Safety Data Exchange Agreements (SDEAs)
• Oversee reconciliation of cases with clinical databases managed by outsourced providers
• Collaborate closely with cross-functional and global teams to ensure compliance and data integrity

Requirements

About the Role

Excelya is seeking a skilled Biostatistician to join our dedicated team, where Audacity, Care, and Energy shape our approach to clinical research. This is a fantastic opportunity for professionals looking to contribute their statistical expertise in a collaborative environment that values innovative solutions and fosters professional growth.

As a Biostatistician, you will play a crucial role in designing and analyzing clinical trials, using statistical principles to ensure the integrity and validity of our studies. You will work closely with cross-functional teams to generate insights that drive clinical decision-making and regulatory submissions.

Key Responsibilities:

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a prominent Consumer Electronics Company based in Greece. This role is perfect for individuals who are passionate about technology and dedicated to providing exceptional customer service. You will assist Polish-speaking customers with their inquiries related to a wide array of consumer electronics, ensuring they have a positive experience.

Key Responsibilities

• Respond to customer inquiries regarding consumer electronics products, troubleshooting, and services via phone, email, and live chat in Polish.
• Provide assistance with product features, specifications, and usage instructions.
• Help customers resolve issues related to their purchases, including warranty inquiries and service appointments.
• Document customer interactions accurately in the CRM system.
• Work closely with technical support and sales teams to ensure customer satisfaction.
• Stay informed about current products, industry trends, and promotions to deliver accurate information.

Requirements

Mercier Consultancy MD is thrilled to offer a wonderful opportunity for German Speaking Customer Service Representatives for Booking.com in a remote setting in Greece. This position is perfect for enthusiastic individuals who thrive in a customer-focused environment and are keen to support travelers with their booking needs. You will be a part of a dynamic team dedicated to providing exceptional service to customers in the German-speaking market.

Key Responsibilities

• Assist customers with inquiries related to bookings, cancellations, and modifications via phone, email, and chat in German.
• Provide accurate information about accommodations, services, and local attractions.
• Resolve customer complaints and issues promptly and professionally to ensure a positive experience.
• Document all customer interactions accurately in our CRM system.
• Collaborate with various departments to ensure seamless communication and service delivery.
• Stay updated on Booking.com products and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to provide an opportunity for a Dutch Speaking Sales Agent, with a paid relocation to the vibrant city of Sofia, Bulgaria. This role is perfect for enthusiastic sales professionals who are ready to take their careers to the next level by joining a dynamic team that focuses on delivering exceptional service and solutions to our Dutch-speaking clients.

Responsibilities

• Identify and engage potential clients in the Dutch-speaking market through various sales techniques, including cold calling, networking, and email outreach.
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions that meet their requirements.
• Conduct persuasive presentations and product demonstrations, effectively communicating the value of our offerings.
• Manage the end-to-end sales process, from lead generation to closing deals, and ensure a smooth transition for clients.
• Collaborate with the marketing and support teams to align strategies and enhance customer satisfaction.
• Meet and exceed sales targets while contributing to team goals and initiatives.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients.

Key Responsibilities

• Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat.
• Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
• Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Document all customer interactions thoroughly in our CRM system to aid continuous improvement.
• Coordinate with different departments to enhance customer experience and address specific needs.
• Stay updated on product knowledge and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer the opportunity for a Dutch Speaking Customer Support Representative, with the added benefit of relocation to the vibrant city of Sofia, Bulgaria. In this role, you will provide exceptional support to our Dutch-speaking clients, ensuring they receive the highest level of service and assistance with their inquiries.

Key Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat, addressing their inquiries and providing information about products and services.
• Resolve customer issues and complaints efficiently, maintaining a high level of satisfaction.
• Document all customer interactions accurately in our CRM system for ongoing tracking and improvement.
• Collaborate with different departments to implement effective solutions for customer needs.
• Stay updated on company products, policies, and industry developments to enhance customer interactions.
• Contribute to improving customer service processes and practices.

Requirements