Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a leading Social Media Platform based in Athens. This role is perfect for individuals who are passionate about social media and enjoy engaging with users to enhance their online experiences. As part of our dynamic team, you will assist users in navigating the platform and addressing any inquiries or concerns they may have.

Key Responsibilities

• Manage user inquiries related to the social media platform via phone, email, and chat in German.
• Provide assistance with account setup, security, and content management.
• Address user concerns and technical issues while ensuring a positive experience on the platform.
• Document all interactions and feedback in the CRM system for analysis and improvement.
• Collaborate with technical and product teams to resolve complex issues swiftly.
• Stay informed about platform updates, features, and social media trends to provide relevant guidance.
• Promote community guidelines and ensure user compliance in a friendly and professional manner.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About The Role

The Reservations Supervisor is a key leader responsible for guiding the Reservations Team to deliver efficient operations and an exceptional guest experience. This role focuses on staff development, ensuring the team is well‑equipped to meet guest needs while maintaining strong booking conversion rates. The position emphasises teamwork, clear communication, and operational excellence to create a seamless and enjoyable experience for all guests.

Key responsibilities will include, but not limited to:

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

Mercier Consultancy MD is pleased to present an opening for a German Speaking Support Agent to join our team dedicated to a leading electronics company. This position is located in Greece and is a fantastic opportunity for individuals passionate about electronics and customer service. As a German Speaking Support Agent, you will be responsible for assisting our German-speaking clients, ensuring they receive superior support related to our range of electronic products.

Key Responsibilities

• Provide top-tier customer support to German-speaking clients through phone, email, and live chat interactions.
• Assist customers with inquiries regarding product features, troubleshooting, and technical support.
• Resolve customer complaints effectively to ensure a high level of satisfaction.
• Accurately document customer interactions and issues in our CRM system for adequate tracking and follow-up.
• Collaborate with technical teams to provide customers with timely and effective solutions.
• Stay updated on product knowledge, company policies, and market trends to provide reliable information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer exciting German-speaking job opportunities in Greece, complete with a fully paid relocation package! This position invites individuals who are fluent in German and looking to expand their career in a vibrant European setting. By joining our team, you will immerse yourself in an enriching work culture while delivering exceptional service to our clients.

Key Responsibilities

• Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries about products, services, and company policies.
• Document customer interactions accurately in our systems to ensure seamless support.
• Resolve customer complaints and challenges efficiently while ensuring a positive experience.
• Collaborate with cross-functional teams to enrich customer interactions and support processes.
• Stay updated on industry trends and product knowledge to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Customer Agent to join our team in Greece, providing exceptional service for a leading online bank. This role is perfect for individuals who are passionate about customer support and have a keen interest in the banking industry. As a Customer Agent, you will be responsible for assisting our German-speaking clients with their banking inquiries and guiding them through our online services.

Key Responsibilities

• Deliver top-notch customer support in German via phone, email, and chat.
• Address customer inquiries regarding online banking products and services.
• Resolve customer issues efficiently, ensuring a seamless banking experience.
• Document all customer interactions and inquiries in our CRM system.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Stay informed about online banking trends and product updates to provide accurate information to clients.

Requirements

Mercier Consultancy MD is seeking a talented Logistics & Delivery Advisor who is fluent in both French and English to join our team in beautiful Greece! In this role, you will be responsible for ensuring smooth logistics operations and providing outstanding support to our French-speaking clients. This is an exciting opportunity to work in a dynamic environment while making a significant impact on customer satisfaction.

Key Responsibilities

• Deliver exceptional logistical support and customer service to French-speaking clients via phone, email, and chat.
• Coordinate with logistics teams to ensure timely delivery and accurate tracking of shipments.
• Assist customers with inquiries related to their orders, shipping options, and delivery-related issues.
• Document all customer interactions and maintain accurate records using our CRM system.
• Collaborate with various internal teams to streamline processes and improve service efficiency.
• Stay informed about industry standards and best practices in logistics to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Support Agent to join our team dedicated to a leading home appliances company. This position is based in Greece and is ideal for individuals who are passionate about customer service and home technology. As an Italian Speaking Support Agent, you will play a crucial role in assisting our Italian-speaking customers, ensuring they receive the support and information they need regarding our home appliances products.

Key Responsibilities

• Deliver exceptional customer support to Italian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding product features, troubleshooting, and warranty information.
• Effectively resolve customer issues and complaints to maintain high satisfaction rates.
• Document customer interactions and issues in our CRM system for accurate tracking and follow-up.
• Collaborate with technical teams to provide customers with timely solutions and updates.
• Stay up-to-date on product knowledge, services, and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services.

Key Responsibilities

• Provide outstanding customer support in Italian via phone, email, and chat.
• Assist customers with inquiries about online banking products and services.
• Resolve customer issues efficiently, ensuring an exceptional banking experience.
• Document customer interactions and track all inquiries in our CRM system.
• Work alongside other departments to improve service delivery and customer satisfaction.
• Stay abreast of online banking trends, product updates, and regulatory requirements.

Requirements

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Agent to join our team in Greece, working with a leading automotive company. This role offers a fantastic opportunity for individuals who are passionate about the automotive industry and have a knack for delivering excellent customer service. As a Customer Agent, you will assist Italian-speaking customers, providing them with the support and information they need regarding our automotive products and services.

Key Responsibilities

• Provide outstanding customer support in Italian across various channels, including phone, email, and live chat.
• Assist customers with inquiries related to automotive products, services, and technical information.
• Document and track customer interactions accurately in our CRM system.
• Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction.
• Collaborate with other teams to improve service processes and communication.
• Stay updated on automotive industry trends, product knowledge, and company updates to serve customers effectively.

Requirements