German Speaking Customer Service for Social Media Platform - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a leading Social Media Platform based in Athens. This role is perfect for individuals who are passionate about social media and enjoy engaging with users to enhance their online experiences. As part of our dynamic team, you will assist users in navigating the platform and addressing any inquiries or concerns they may have.
Key Responsibilities
- Manage user inquiries related to the social media platform via phone, email, and chat in German.
- Provide assistance with account setup, security, and content management.
- Address user concerns and technical issues while ensuring a positive experience on the platform.
- Document all interactions and feedback in the CRM system for analysis and improvement.
- Collaborate with technical and product teams to resolve complex issues swiftly.
- Stay informed about platform updates, features, and social media trends to provide relevant guidance.
- Promote community guidelines and ensure user compliance in a friendly and professional manner.
Requirements