Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and are dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their IT-related inquiries, ensuring they receive accurate information and outstanding service in Italian.

Key Responsibilities

• Manage customer inquiries related to IT services, products, and technical support via phone, email, and live chat in Italian.
• Provide guidance and assistance on software, hardware, and network issues.
• Assist customers with account management, service requests, and troubleshooting technical problems.
• Document all interactions accurately in the CRM system and ensure compliance with company policies.
• Resolve customer complaints and issues efficiently while maintaining a high level of satisfaction.
• Collaborate with technical teams to address complex inquiries and enhance service delivery.
• Stay informed about industry trends, products, and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives for a rewarding role in the Information Technology (IT) industry. This position is ideal for individuals who have a passion for technology and a commitment to delivering exceptional customer service. As a vital member of our team, you will assist clients with their IT-related inquiries, ensuring a seamless experience.

Key Responsibilities

• Respond to customer inquiries regarding IT products, services, and solutions via phone, email, and chat in German.
• Provide technical support and guidance to clients, troubleshooting issues effectively.
• Assist customers with account management, including subscription services and software installations.
• Document customer interactions and maintain accurate records in our CRM system.
• Work closely with technical support teams to escalate and resolve complex issues.
• Stay updated on the latest IT trends and product offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Information Technology (IT) industry. If you are passionate about technology and enjoy helping clients solve their IT-related issues, this role is tailor-made for you. As a customer service representative, you will assist clients in navigating various IT services while providing excellent support in French.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and technical support via phone, email, and chat in French.
• Educate customers on features, functionalities, and best practices for IT solutions.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Document all customer interactions accurately in the CRM system for effective follow-up and service improvement.
• Collaborate with technical teams to resolve complex issues and enhance the customer experience.
• Stay up to date with industry trends and advancements in technology to provide relevant information.

Requirements

We are seeking a highly skilled Technical Solution Architect specializing in Data & AI Presales to join our team. The ideal candidate will have extensive experience with Microsoft Data and AI tools, and will be responsible for creating and demonstrating solutions, as well as building strong relationships with customers and prospects.

As a Data and AI Technical Presales Architect you can expect to…

• Understand customer challenges and requirement around Data & AI
• Design and architect data and AI solutions that meet business and IT needs.
• Conduct Data & AI assessments, Interview Business and IT teams
• Conduct Discovery Workshops for Data Engineering, Analytics, Data Integrations, AI and Business use cases.
• Create data and analytics roadmaps, drive hands-on Proof of Concepts (PoCs) and Minimum Viable Products (MVPs).
• Ensure long-term technical viability of new deployments, infusing key AI technologies where appropriate.
• Conduct technical presentations and demonstrations to customers.
• Collaborate with various departments to ensure seamless integration of solutions.
• Provide technical consultancy and advisory services to customers.
• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.

Requirements

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are enthusiastic about technology and have a knack for helping customers solve their technical challenges. As a key member of our team, you will provide exceptional support and guidance to clients, ensuring they maximize their use of IT services and products.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and troubleshooting via phone, email, and chat in Italian.
• Provide clear instructions and technical support to customers experiencing issues with their IT systems.
• Assist customers in understanding product features and implementations.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay up-to-date with the latest IT trends and products to provide informed support.

Requirements

Mercier Consultancy MD is excited to recruit French Speaking Customer Service Representatives in the Information Technology (IT) industry. This opportunity is perfect for individuals who have a passion for technology and a strong desire to help clients navigate their IT needs. As a representative, you will provide vital support to customers, assisting them with inquiries regarding software, hardware, and IT services while delivering exceptional service in French.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and technical support via phone, email, and live chat in French.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Educate clients on product features, updates, and best practices for usage.
• Document customer interactions thoroughly to ensure accurate record-keeping.
• Collaborate with technical teams to escalate and resolve complex issues quickly.
• Stay updated on the latest IT trends and advancements to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and passionate about providing outstanding customer support. As a representative, you will assist customers in navigating their IT inquiries, providing technical assistance, and ensuring they have a positive experience with our services in Spanish.

Key Responsibilities

• Handle customer inquiries regarding IT products and services via phone, email, and chat in Spanish.
• Provide technical support by troubleshooting issues and guiding customers through solutions.
• Educate clients on system features, best practices, and new technology updates.
• Document customer interactions carefully and follow up to ensure resolution.
• Collaborate with technical teams to facilitate seamless issue resolution.
• Stay updated on current IT products, services, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who have a passion for technology and enjoy helping customers navigate IT solutions. As a customer service representative, you will engage with clients in Portuguese, providing assistance and support related to various IT products and services.

Key Responsibilities

• Respond to customer inquiries regarding IT products, software solutions, and technical support via phone, email, and chat in Portuguese.
• Troubleshoot technical issues and provide guidance on product usage and features.
• Assist customers with product installations, configurations, and updates.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to resolve complex customer issues efficiently.
• Stay updated on the latest technology trends and product offerings to provide informed support.

Requirements

Mercier Consultancy MD is excited to open applications for the role of Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is perfect for enthusiastic individuals who are passionate about technology and enjoy helping customers find solutions to their IT-related inquiries. In this role, you will assist clients in Polish, providing support and guidance on various IT products and services.

Key Responsibilities

• Handle customer inquiries related to IT products and services via phone, email, and live chat in Polish.
• Provide technical support and troubleshooting assistance to customers.
• Educate clients on software functionalities, installations, and best practices.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with technical teams to resolve complex issues promptly.
• Stay updated on the latest technological advancements and company offerings to deliver high-quality support.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who enjoy helping customers navigate complex IT products and services. As a customer service representative, you will play a vital role in assisting clients with their inquiries, offering exceptional support in their native Nordic languages.

Key Responsibilities

• Respond to customer inquiries regarding IT products, services, and support via phone, email, and chat in a Nordic language.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Educate clients on feature usage, installation procedures, and best practices.
• Document customer interactions clearly and ensure follow-up on unresolved issues.
• Collaborate with technical support teams to resolve complex technical problems.
• Stay informed on the latest IT industry trends and product updates to better assist clients.

Requirements