Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Cars, technology and life abroad - why not combine all three?

Join a leading premium automotive brand as a Dutch-speaking Technical Support Specialist and help customers get the most out of their vehicles and connected services. With fully paid training and the option to work remotely from anywhere in Greece, this is a great opportunity to develop your skills while experiencing life abroad.

Your Role

• Assist Dutch-speaking customers with vehicle features and connected services.
• Troubleshoot technical questions and guide customers towards solutions.
• Provide professional support by phone, email and chat.
• Deliver a high-quality customer experience representing a recognised automotive brand.

Requirements

What We're Looking For

• Fluent Dutch and very good English.
• Strong communication and problem-solving skills.
• An interest in cars and technology.
• Confidence using digital tools and learning new systems.

Benefits

What's Offered

Ready for an international career in tech without needing a technical background?

Take the next step in your career with an international consumer technology company in Sofia, Bulgaria. Help customers get the most out of their connected devices, solve everyday questions, and enjoy a smoother customer experience.

With paid training, relocation support and opportunities to develop your skills, this is a chance to gain valuable experience while discovering life in a new country.

Why Sofia?

Moving abroad can be a great way to grow professionally without stretching your budget.

Sofia offers affordable rent, restaurants, cafés, gyms and entertainment, alongside the convenience of a modern European capital. You'll also have Vitosha Mountain nearby, a growing international community and plenty of opportunities to explore Bulgaria and the rest of Europe.

Bulgaria's 10% flat income tax rate is another attractive feature for those considering a move abroad.

Your Role

As a Danish-speaking Customer Care Specialist, you'll help customers with product-related questions, order enquiries and delivery issues for a well-known consumer technology brand.

You'll combine customer service with practical problem-solving, helping people navigate their devices and get the most from their products.

Your responsibilities will include:

Robusta Technology Group (RTG) is a key driver of digital transformation, providing a holistic technology ecosystem. RTG partners with local and international organizations to build exceptional digital customer experiences, establish engineering hubs, and launch ventures across multiple industries and domains. Through its events, spaces, and content, RTG serves as a catalyst for innovation, impact, and sustainable growth.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading technology consultancy group. With over a decade of experience and a successful track record of delivering more than 300 projects across Europe, the Middle East, and North America, RTG has established itself as a trusted technology partner and a preferred employer in the Egyptian market.

Together, Octopus and Robusta are building a bridge between Europe and Africa by creating tailored engineering hub solutions that connect global companies with exceptional talent.

About the Role

We are looking for a Senior QA Engineer to join our growing team. In this role, you will be responsible for ensuring the quality and reliability of our products by collaborating closely with cross-functional teams throughout the software development lifecycle. You will drive both manual and automated testing efforts while contributing to continuous quality improvements.

About the Role

We are looking for an Arabic-speaking Performance & Closed Loop Specialist with 5–8 years of experience to turn customer and operational data into prioritized improvement initiatives and measurable outcomes. The role focuses on measuring performance, driving continuous improvement, and ensuring compliance and accountability.

Roles and Responsibilities

• Turn customer and operational data into prioritized improvement initiatives and measurable outcomes.
• Manage DGE compliance activities and evidence management.
• Support the evolution of the company's experience measurement framework beyond traditional customer metrics into marketing and commercial performance indicators.
• Drive continuous improvement and ensure compliance and accountability.

Requirements

About the Role

We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint.

Roles and Responsibilities

• Define the future-state ecosystem experience architecture and blueprint.
• Define and own the end-to-end customer experience architecture across the company's service ecosystem.
• Design connected service ecosystems rather than standalone touchpoints.
• Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
• Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.

Requirements

About the Role

We are looking for an experienced Delivery Manager to govern and orchestrate the delivery of customer experience (CX) initiatives across the company’s portfolio. The ideal candidate will define ways of working, ensure alignment between design intent and implementation, and drive initiatives successfully from concept to execution while maintaining strong governance and delivery standards.

Roles and Responsibilities

• Define ways of working, govern implementation, and ensure initiatives move successfully from concept to execution.
• Govern and orchestrate the delivery of customer experience initiatives across the company’s portfolio, ensuring alignment between design intent and implementation.
• Define and endorse scopes for experimentation of new initiatives.
• Manage complex programs, executive governance forums, risks and dependencies, stakeholder coordination, and benefits realization.
• Coordinate across operations, digital, engineering, marketing, procurement, and CX functions while maintaining delivery discipline and governance standards.

Requirements

We are looking for an experienced Head of Custody & Compliance to lead and develop our digital asset custody, compliance infrastructure, and financial operations.

We need someone with deep, hands-on experience in crypto custody, AML/KYC, transaction monitoring, and digital asset operations.

You should understand how these systems work in practice, how to build them at scale, and how to balance regulatory requirements, security, and customer experience.

This is a leadership opportunity for someone who wants to go beyond traditional compliance management and take ownership of an entire business direction.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Associate on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do: