Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients with their IT-related inquiries and support them in navigating technological solutions in French.

Key Responsibilities

• Address customer inquiries regarding IT products, services, and technical support via phone, email, and chat in French.
• Assist customers with troubleshooting problems, providing step-by-step guidance and solutions.
• Educate customers on product features, software functionality, and service plans.
• Resolve customer complaints and issues efficiently while ensuring a positive experience.
• Accurately document all customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with technical support teams to escalate and resolve complex issues.
• Stay informed about new technologies, products, and industry trends to enhance service quality.

Requirements

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for an Account Executive in Texas.

This role is a great opportunity for a driven and highly motivated sales professional to make a direct impact in the cybersecurity industry. As an Account Executive, you’ll be responsible for owning the full sales cycle within your territory, helping small business customers understand and adopt powerful cybersecurity solutions. You will identify prospects, build strong relationships, and guide potential customers from initial conversations to successful onboarding. This is a high-impact role in a fast-paced environment, ideal for someone who thrives in outbound prospecting, values authenticity, and aims to exceed sales goals.

Accountabilities: