Mercier Consultancy MD is seeking a German Speaking Travel Support Advisor to join our team in Sofia, Bulgaria! This exciting opportunity is perfect for individuals who are passionate about travel and dedicated to delivering exceptional customer service. You will be responsible for assisting German-speaking clients with their travel plans, ensuring a smooth and enjoyable experience from start to finish.

Key Responsibilities

• Provide high-quality support to German-speaking customers through phone, email, and chat.
• Manage travel bookings, changes, and cancellations promptly and accurately.
• Offer personalized travel advice and solutions tailored to client needs and preferences.
• Resolve customer queries and complaints effectively to maintain client satisfaction.
• Maintain accurate records of customer interactions in company systems.
• Keep up-to-date with the latest travel industry developments and company services.

Requirements

Mercier Consultancy MD is excited to offer the position of German Speaking Travel Support Advisor based in Greece! Join our team and contribute to delivering exceptional travel support services to our German-speaking clients. This role allows you to work in a vibrant environment while enjoying the beautiful surroundings of Greece, with full relocation expenses covered.

Key Responsibilities

• Assist German-speaking customers with their travel inquiries via phone, email, and chat, providing accurate and timely support.
• Manage bookings, changes, and cancellations efficiently to ensure a seamless customer experience.
• Provide personalized travel advice and solutions tailored to client preferences.
• Handle and resolve customer issues and complaints with professionalism and empathy.
• Maintain detailed records of customer interactions and services provided.
• Stay informed about the latest trends and updates in the travel industry to better serve clients.

Requirements

Mercier Consultancy MD is seeking a dedicated German Speaking Customer Service Agent to join a reputable airline company based in Amsterdam, Holland. This role offers the opportunity to work in a vibrant international setting, providing exceptional support to German-speaking passengers and ensuring a seamless travel experience.

Responsibilities

• Assist German-speaking customers through phone, email, and in-person inquiries regarding flight bookings, schedules, and services.
• Provide timely and accurate information on airline policies, ticketing, baggage, and travel regulations.
• Handle customer complaints and resolve travel-related issues professionally and efficiently.
• Maintain detailed records of customer interactions in the CRM system to ensure quality service delivery.
• Collaborate with internal teams to enhance customer satisfaction and streamline service processes.
• Stay updated with airline promotions, procedures, and industry trends impacting customer service.

Requirements

Mercier Consultancy MD is looking for a Danish Speaking Customer Service Agent to join a leading airline company based in Amsterdam, Holland. In this exciting role, you will provide exceptional support and assistance to Danish-speaking passengers, ensuring their travel experience is smooth and enjoyable.

Responsibilities

• Handle inquiries from Danish-speaking customers via phone, email, and chat about flight bookings, reservations, and general airline services.
• Assist customers with changes, cancellations, and special requests related to their travel plans.
• Resolve customer complaints professionally and efficiently, ensuring high customer satisfaction.
• Accurately document all customer interactions using CRM systems to maintain service quality.
• Work collaboratively with other departments to ensure seamless service delivery.
• Stay informed about airline policies, promotions, and travel regulations to provide accurate information.

Requirements

Mercier Consultancy MD is excited to recruit a Danish FinTech Customer Support Analyst for a dynamic role based in Sofia, with fully paid relocation. This position offers a fantastic opportunity to work within the rapidly evolving financial technology sector, providing exceptional support to Danish-speaking customers. If you are passionate about FinTech, customer service, and ready to relocate, we invite you to join our team.

Key Responsibilities

• Deliver high-quality customer support to Danish-speaking clients through phone, email, and chat channels.
• Handle inquiries related to FinTech products and services with professionalism and accuracy.
• Analyze customer issues, troubleshoot effectively, and provide timely resolutions.
• Maintain accurate records of customer interactions within CRM systems for reporting and quality assurance.
• Collaborate closely with technical and product teams to escalate and resolve complex issues.
• Stay informed on industry trends and FinTech developments to provide knowledgeable support.

Requirements

Mercier Consultancy MD invites enthusiastic Croatian speakers to apply for exciting job opportunities based in Sofia, Bulgaria, with fully paid relocation! This position offers a unique chance to build your career in an international environment while experiencing the vibrant culture and lifestyle of Bulgaria’s capital city.

Key Responsibilities

• Engage with Croatian-speaking clients via various communication channels, such as phone, email, and chat, to provide excellent customer support.
• Assist with inquiries, process requests, and resolve issues promptly and professionally.
• Maintain accurate records of client interactions and data within company systems.
• Collaborate with team members to meet performance targets and deliver high-quality service.
• Stay informed about company products, services, and industry trends to offer accurate information to clients.
• Participate in training sessions and development programs to enhance skills and knowledge.

Requirements

Mercier Consultancy MD is offering an excellent opportunity for Albanian-speaking professionals to work in Sofia, Bulgaria. This position includes fully paid relocation, enabling you to start a new chapter in a dynamic and vibrant city. Join our team to leverage your language skills and contribute effectively within a multicultural environment.

Key Responsibilities

• Provide exemplary support and assistance to Albanian-speaking clients through various communication channels.
• Manage and resolve client inquiries, offering accurate and timely information.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Maintain detailed and accurate records of client interactions and administrative tasks.
• Participate in training sessions to enhance product knowledge and service quality.
• Adhere to company policies and procedures while maintaining high standards of professionalism.

Requirements

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.

We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to join our dynamic and ambitious Pharmacovigilance and Safety team. Rooted in a long-standing tradition of excellence in pharmacovigilance, our department continues to evolve rapidly, offering a vivid, forward-thinking work environment that embraces innovation and growth

Mains Responsibilities :

The position involves performing as Local Contact Person responsible for Pharmacovigilance for Paris and participating in local/global projects within the Pharmacovigilance (PV) and Safety department.

Work in several aspects of pharmacovigilance shall be expected, such as

Manage pharmacovigilance (PV) case processing, including receipt, acknowledgement, coding (MedDRA), seriousness assessment, and timely forwarding to the external PV provider.

Conduct follow‑up activities with reporters to obtain additional case information.

Handle increased PV case volumes during Early Access Programs (ATU/AAP).

Perform regular reconciliations with multiple stakeholders (PV vendor, MedInfo, QA, DSE, Business Partners, CRM, Market Research agencies, ATU/AAP provider, Global MedInfo).

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support Representative, with a fully paid relocation package to Bulgaria. This role is perfect for individuals who are passionate about customer service and want to work in an inspiring environment while supporting our Spanish-speaking clients.

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through various communication channels such as phone, email, and live chat.
• Respond to inquiries regarding products, services, and company policies quickly and accurately.
• Efficiently resolve customer complaints and issues to keep satisfaction levels high.
• Document all interactions with clients in our CRM system for thorough record-keeping and future reference.
• Collaborate with internal teams to ensure client needs are met and service quality is continually improved.
• Stay informed about company offerings and industry trends to provide informed advice to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Hungarian Speaking Customer Service Representatives, with a chance to work in beautiful Bulgaria and a fully paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and are eager to engage with clients in Hungarian across various communication channels.

Key Responsibilities

• Manage customer inquiries across phone, email, and chat in Hungarian, addressing issues and questions effectively.
• Provide comprehensive assistance on products or services, ensuring customers receive the support they need.
• Handle complaints and inquiries efficiently, striving to resolve issues promptly and improve customer satisfaction.
• Document all interactions and customer feedback in the CRM system for accurate tracking and analysis.
• Work collaboratively with internal teams to enhance service delivery and resolve customer issues.
• Stay updated on product knowledge and customer service best practices to provide the best assistance possible.

Requirements