Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Are you a German speaker looking for exciting job opportunities in Greece? Mercier Consultancy MD is thrilled to offer various positions that come with a fully paid relocation package to help you make the move! Our company is committed to finding dedicated professionals who are passionate about customer service and eager to work within a dynamic team. This is an excellent chance to start a new adventure in Greece while advancing your career.

Key Responsibilities

• Provide exceptional customer service in German across various channels (phone, email, and live chat).
• Assist customers with inquiries related to products, services, and account management.
• Document customer interactions in our CRM system for proper tracking and follow-up.
• Troubleshoot and resolve customer issues promptly and efficiently, ensuring customer satisfaction.
• Collaborate with team members and other departments to enhance the overall customer experience.
• Stay updated on product offerings, services, and relevant market trends.

Requirements

Join Mercier Consultancy MD as a German Customer Support Representative for the leading booking site, where you will have the flexibility of working remotely from beautiful Greece. This position is perfect for individuals who are enthusiastic about helping customers and are looking for an opportunity to work in a dynamic online environment.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to bookings, services, and platform usage.
• Handle customer complaints and issues efficiently, aiming for resolution and customer satisfaction.
• Document customer interactions accurately in our CRM system for tracking and quality assurance.
• Work closely with cross-functional teams to ensure seamless service delivery and enhance customer experience.
• Stay updated on product offerings and booking trends to provide informed support and recommendations.

Requirements

Join Mercier Consultancy MD as a Finnish Customer Support Specialist and enjoy the flexibility of working remotely from Greece, with relocation included! This role is perfect for individuals who are fluent in Finnish and are passionate about providing exceptional customer service. You will play a crucial role in assisting our Finnish-speaking clients by resolving inquiries and ensuring customer satisfaction.

Key Responsibilities

• Deliver outstanding customer support to Finnish-speaking clients through various communication channels, including phone, email, and chat.
• Manage customer inquiries and provide timely resolutions to ensure a positive experience.
• Document customer interactions accurately for tracking and follow-up purposes.
• Collaborate with internal teams to handle complex inquiries and escalate issues as needed.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in training and development programs to enhance skills and service quality.

Requirements

Mercier Consultancy MD is thrilled to announce exciting Czech Speaking job opportunities in Greece! We are looking for motivated individuals ready to embrace a new adventure while contributing their language skills in a professional environment. This position includes a fully paid relocation package, making it easier than ever to start your journey in one of Europe's most beautiful countries.

Key Responsibilities

• Utilize your Czech language skills to provide outstanding customer service and support to our clients.
• Handle inquiries through various communication channels, ensuring client satisfaction and resolution of issues.
• Document customer interactions accurately for effective tracking and follow-up.
• Collaborate with other team members to enhance service delivery and streamline processes.
• Stay informed about company products and policies to offer the best solutions to customers.
• Participate in training and development programs to continually improve service skills.

Requirements

Data Scientist - Consumer Product Optimization

Location: New York City, London (Office)

Compensation: $250K - $300K

We are seeking an experienced, versatile Data Scientist to join our team, which is focused on a fast-paced consumer-facing product within the fintech or equivalent industry. This is a high-autonomy role where you will have the freedom to identify opportunities, design and implement solutions, and measure their impact across our entire product suite.

We value generalists who possess breadth across the data science field and thrive on end-to-end ownership. You will collaborate with cross-functional teams while driving projects independently from conception to completion.

The Data Scientist will be responsible for leveraging data to drive product decisions, optimize user experiences, and uncover strategic opportunities for growth.

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to lead the development of safety periodic reports within our dynamic and ambitious Safety team. You will contribute to high-quality pharmacovigilance services while ensuring compliance with industry regulations and standards in a stimulating professional environment.

Main Responsibilities:

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are looking for someone with a good blend of business consulting skills and a data analytics background. If you are passionate to work on unstructured business problems that can be solved using data, we would like to talk to you.

RESPONSIBILITIES:

Mercier Consultancy MD is looking for a dedicated Swedish Customer Support Advisor specializing in Delivery Services for a remote position based in Greece. This role offers you the chance to assist our Swedish-speaking clients, helping them navigate our delivery options while providing top-tier customer support in a flexible, remote work environment.

Key Responsibilities

• Provide exceptional customer service to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to delivery services, including order tracking, shipping options, and service policies.
• Handle and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system for effective record-keeping and future reference.
• Work collaboratively with logistics and operational teams to address customer concerns and improve service efficiency.
• Stay updated on the latest company offerings, shipments, and delivery processes to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Norwegian Customer Support Advisor specializing in Delivery Services, with the opportunity to work in Greece! In this role, you will be a key player in our customer support team, providing top-notch service to our Norwegian-speaking clients as they navigate our delivery options. If you're looking to combine your passion for customer service with an exciting role in a vibrant location, this is the perfect opportunity for you!

Key Responsibilities

• Deliver excellent customer support to Norwegian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding delivery services, including order statuses, tracking, and delivery options.
• Effectively manage and resolve customer complaints to ensure high satisfaction rates.
• Maintain accurate records of customer interactions in our CRM system for future reference.
• Work closely with logistics and warehouse teams to address customer issues and streamline processes.
• Keep updated on company services, policies, and industry trends to provide informed support.

Requirements