Portuguese Speaking Customer Service For The World's Leading Delivery Platform
Mercier Consultancy MD is delighted to present an exciting opportunity for Portuguese Speaking Customer Service Representatives to join the world's leading delivery platform. This role is perfect for dynamic individuals who thrive in a fast-paced environment and are committed to providing exceptional support to customers using our leading-edge delivery services. You will play a vital role in ensuring a seamless experience for users while communicating in Portuguese.
Key Responsibilities
- Manage customer inquiries regarding delivery services, account issues, and order tracking via phone, email, and chat in Portuguese.
- Provide accurate information on services, pricing, and company policies.
- Assist customers with placing orders, resolving deliveries, and addressing any concerns.
- Document customer interactions and maintain records in the customer relationship management (CRM) system.
- Collaborate with logistics and operational teams to improve service delivery and resolve issues.
- Stay updated on service offerings and industry trends to provide knowledgeable support.
Requirements