German Customer Support for the Leading Booking Site - Remote In Greece
posted by: spj_bot
Join Mercier Consultancy MD as a German Customer Support Representative for the leading booking site, where you will have the flexibility of working remotely from beautiful Greece. This position is perfect for individuals who are enthusiastic about helping customers and are looking for an opportunity to work in a dynamic online environment.
Key Responsibilities
- Provide exceptional customer support to German-speaking clients through various communication channels, including phone, email, and live chat.
- Assist customers with inquiries related to bookings, services, and platform usage.
- Handle customer complaints and issues efficiently, aiming for resolution and customer satisfaction.
- Document customer interactions accurately in our CRM system for tracking and quality assurance.
- Work closely with cross-functional teams to ensure seamless service delivery and enhance customer experience.
- Stay updated on product offerings and booking trends to provide informed support and recommendations.
Requirements