Mercier Consultancy MD is pleased to announce an opening for German Speaking Customer Service Representatives for a leading financial services company located in Athens. This role is perfect for individuals who are detail-oriented and are passionate about providing exceptional service within the financial sector. As a customer service representative, you will assist clients with their inquiries and ensure they receive knowledgeable support in German.

Key Responsibilities

• Handle customer inquiries related to financial products and services via phone, email, and chat in German.
• Provide information on account management, investment options, and financial regulations.
• Assist customers with transaction processing, problem resolution, and account updates.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Work closely with internal teams to ensure customer issues are resolved efficiently and effectively.
• Stay informed about market trends and changes in financial services to offer relevant advice to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Fintech company in Greece. This role is perfect for individuals who possess a strong interest in financial technology and are passionate about delivering exemplary customer support. You will communicate with clients in French, assisting them with inquiries related to financial products and services while providing an exceptional customer experience.

Key Responsibilities

• Manage customer inquiries related to banking solutions, investment products, and financial services via phone, email, and chat in French.
• Provide detailed information about the company’s offerings, helping customers understand their options.
• Assist clients with account setup, transaction inquiries, and service modifications.
• Resolve customer complaints and issues in a timely manner while ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for reference and follow-up.
• Collaborate with internal teams to enhance customer support strategies and improve service delivery.
• Keep abreast of financial regulations and product knowledge to effectively assist customers.

Requirements

Founding Engineer - AI Data Cleaning & Financial Infrastructure

Location: On site - New York

Compensation: $150,000 – $250,000

We are a high-growth, YC-backed company building the clean data layer for everyone, starting with financial firms. Our platform solves complex data cleaning challenges, delivering accurate, refined data via a simple API that integrates effortlessly into existing ELT pipelines, combining the best of AI and expert human review. We are seeking a Founding Engineer to design, build, and scale our core AI-powered data systems.

This is an unparalleled opportunity to join an early team and drive both the product strategy and the technical direction of the company. You will have immense impact and ownership, working across the entire stack to create a reliable and accurate data platform. You must be a strong engineer excited to work at the intersection of production software and frontier AI/LLM technologies.

What You’ll Do:

Mercier Consultancy MD is seeking a Greek Speaking Customer Service Agent to join a reputable financial services company. In this vital role, you will provide stellar support to Greek-speaking clients, assisting them with their financial inquiries and ensuring they receive the highest level of service tailored to their needs.

Responsibilities

• Assist Greek-speaking customers through phone, email, and chat, addressing inquiries related to financial products and services offered by the company.
• Provide accurate information regarding accounts, transactions, and general financial advice.
• Resolve customer complaints and queries with a focus on delivering effective solutions.
• Document customer interactions in the CRM system to ensure a seamless follow-up and improve service quality.
• Collaborate with other departments to enhance customer experiences and product offerings.
• Stay informed about financial market trends and company updates to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to present an opening for Slovak Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong interest in finance and banking services and are committed to delivering excellent customer service. As a customer service representative, you will engage with clients in Slovak, assisting them with their banking needs and inquiries.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Slovak.
• Provide detailed information about account options, loan products, and investment services.
• Assist customers with transactions, fund transfers, and resolving account issues efficiently.
• Document all customer interactions accurately in the CRM system to ensure compliance and reference.
• Work collaboratively with other departments to enhance service delivery and address customer needs.
• Stay informed about banking regulations, products, and promotions to provide accurate advice.

Requirements

Seeking a proactive and detail-oriented Assistant Manager of Regulatory Compliance to join our compliance team. This role is crucial for ensuring that our operations adhere to the regulations set forth by the State Bank of Pakistan (SBP) and the Securities and Exchange Commission of Pakistan (SECP). You will work closely with various departments to implement compliance programs, monitor adherence, and keep abreast of regulatory changes affecting our business.

Key Responsibilities:

• Develop and maintain comprehensive compliance policies and procedures in line with SBP and SECP regulations.
• Conduct regular compliance audits to ensure adherence to applicable laws and regulations.
• Coordinate with internal teams to facilitate regulatory reporting and timely submissions to SBP and SECP.
• Monitor changes in the regulatory landscape and assess their impact on company policies and operations.
• Provide training and support to staff on compliance-related matters and promote a culture of compliance within the organization.
• Prepare compliance reports and present findings to the senior management team.
• Assist in managing regulatory examinations and audits conducted by SBP and SECP.

Requirements

Who Should Apply?

The ideal candidate will have:

Location: New York City

Employment Type: Full-time

Work Arrangement: On-site in NYC office (regular travel, 30-50%, for client engagements)

About the Role

Our client, an AI startup founded by engineers from institutions like Palantir and Citadel, is building the first AI-augmented deep research platform for the financial services industry. They recently raised $7.25 million from backers including founders of OpenAI and DBT.

As a Forward Deployed Software Engineer, you will be the technical architect for their most strategic client relationships at top financial firms. This role embodies the principle of "Forward-Deployed with Product DNA," meaning you embed directly with clients to own their outcomes while simultaneously architecting platform features that serve the entire market. Success is measured by your ability to iterate, deploy, and co-develop competitive advantages in high-stakes research environments.

Key Responsibilities

Tiger Analytics is a leading advanced analytics consulting firm, partnering with several Fortune 100 companies to leverage data for creating significant business value. We pride ourselves in our deep expertise in data science, machine learning, and AI, which has earned recognition from notable market research firms, including Forrester and Gartner.

We are seeking a Senior Consultant- Fraud Analytics in the Banking sector to join our growing team. This role involves working closely with clients to devise and implement analytics solutions that effectively combat fraud and enhance risk management strategies.

Responsibilities:

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Various market research firms, including Forrester and Gartner, have recognized our business value and leadership. We are seeking someone with a good blend of business consulting skills and a data analytics background. If you are passionate about working on unstructured business problems that can be solved using data, we would like to talk to you.

Responsibilities

Mercier Consultancy MD is excited to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives to join a global leader in the Banking and Financial Services sector. This role is perfect for individuals eager to be a part of a dynamic team and ensure customers receive outstanding support in their financial endeavors.

Key Responsibilities

• Provide comprehensive customer service in Dutch via phone, email, and live chat, addressing inquiries related to banking and financial services.
• Assist customers with account management, transactions, and financial product information.
• Resolve customer issues and concerns with a focus on maintaining customer satisfaction and loyalty.
• Document all customer interactions and transactions in the CRM system for accurate record-keeping.
• Collaborate with other departments to ensure a seamless customer experience and timely responses to inquiries.
• Stay updated on industry trends, banking products, and company policies to provide informed support.

Requirements