Next Job Abroad is currently hiring on behalf of our client for a Senior Training & Quality Assurance Specialist to join an international operations team with a finance company in Malta.

This is an excellent opportunity for an experienced Training Specialist, QA Analyst, Learning & Development professional, or Customer Operations Coach who enjoys improving team performance, building structured training programs, and driving service excellence in customer-facing environments.

The role combines training design, facilitation, quality assurance and coaching, making it ideal for someone who thrives in fast-paced environments such as customer support operations, call centers, service delivery teams, or international support hubs.

Whether you are already based in Malta or considering a career move to one of Europe’s leading international business hubs, this role offers the chance to work with multicultural teams and play a key role in shaping operational quality and employee development.

The Role

As a Senior Training & QA Specialist, you will be responsible for ensuring that customer-facing teams consistently deliver high-quality service and meet operational standards.

You will design and deliver training programs, monitor quality performance across multiple channels, and provide structured coaching to help teams continuously improve their communication, compliance, and service delivery.

Next Job Abroad is currently hiring on behalf of our client for a Senior Training & Quality Assurance Specialist to join an international operations team with a finance company in Malta.

This is an excellent opportunity for an experienced Training Specialist, QA Analyst, Learning & Development professional, or Customer Operations Coach who enjoys improving team performance, building structured training programs, and driving service excellence in customer-facing environments.

The role combines training design, facilitation, quality assurance and coaching, making it ideal for someone who thrives in fast-paced environments such as customer support operations, call centers, service delivery teams, or international support hubs.

Whether you are already based in Malta or considering a career move to one of Europe’s leading international business hubs, this role offers the chance to work with multicultural teams and play a key role in shaping operational quality and employee development.

The Role

As a Senior Training & QA Specialist, you will be responsible for ensuring that customer-facing teams consistently deliver high-quality service and meet operational standards.

You will design and deliver training programs, monitor quality performance across multiple channels, and provide structured coaching to help teams continuously improve their communication, compliance, and service delivery.

Seeking a proactive and detail-oriented Assistant Manager of Regulatory Compliance to join our compliance team. This role is crucial for ensuring that our operations adhere to the regulations set forth by the State Bank of Pakistan (SBP) and the Securities and Exchange Commission of Pakistan (SECP). You will work closely with various departments to implement compliance programs, monitor adherence, and keep abreast of regulatory changes affecting our business.

Key Responsibilities:

• Develop and maintain comprehensive compliance policies and procedures in line with SBP and SECP regulations.
• Conduct regular compliance audits to ensure adherence to applicable laws and regulations.
• Coordinate with internal teams to facilitate regulatory reporting and timely submissions to SBP and SECP.
• Monitor changes in the regulatory landscape and assess their impact on company policies and operations.
• Provide training and support to staff on compliance-related matters and promote a culture of compliance within the organization.
• Prepare compliance reports and present findings to the senior management team.
• Assist in managing regulatory examinations and audits conducted by SBP and SECP.

Requirements

Who Should Apply?

The ideal candidate will have: