scheduling

Customer Care Coordinator (Trainer)

posted by: spj_bot

At SeaLink, we believe in connection and teamwork. People come and stay at SeaLink – because of “one boat, one team” we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal. 

 About the role:  

Working across our three terminals in, Auckland CBD, Half Moon Bay and Waiheke, this role will appeal to someone who has a passion for training, coupled with a strong background in administration. The Customer Care Coordinator (Trainer) is responsible for leading and implementing the training program for the Customer Care Team, ensuring all team members are fully equipped to provide outstanding service.

A key part of this role is ensuring our Customer Care Team are at their best. Supporting them to unlock what true customer experience is and doing it in the safest way possible. With summer roles needed in peak season we need someone who can get the team up and running fast and to help renew energy for our seasoned team. You will need to be a whizz when it comes to quality assurance, service standards and in general unlocking the best of everyone, including the leaders of the different terminals.

Additionally, the role involves the accurate and timely implementation and scheduling of timetables, along with managing uniform distribution, and supporting the sponsorship program.

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Supply Chain Customer Care Representative

posted by: spj_bot

The Role

As a Supply Chain Customer Care Representative at ALUMIL, you will be the primary point of contact for customers throughout the supply chain process. Your responsibility will be to ensure that our customers receive top-notch service by managing their inquiries, order processing, and providing updates on delivery schedules. You will play a critical role in maintaining customer satisfaction and loyalty while collaborating with various departments, including Sales, Logistics, and Warehousing.

Your ability to communicate effectively and resolve issues promptly will be key to ensuring a seamless experience for our clients.

Your Impact

In this role, you will be instrumental in coordinating orders and enhancing customer relationships. Your proactive approach to solving potential problems will help maintain the efficiency of our supply chain operations and ensure that we meet the expectations of our valued customers.

Job Skills

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Shipboard Crew Travel Agent

posted by: spj_bot

Job Summary

The Shipboard Crew Travel Agent is tasked with coordinating and managing comprehensive travel arrangements for cruise ship crew members. This role involves booking flights, accommodations, and ground transportation, ensuring alignment with crew schedules and company policies. The agent will liaise closely with the crew, Shipboard HR, and onboard hotel operations to deliver seamless travel logistics while maintaining high service standards and cost efficiency.

Responsibilities and Accountabilities

Travel Coordination

  • In coordination with Scheduling Managers and Shipboard Crew Accountants, arrange and book all travel needs for crew members, including flights, accommodations, and transportation, adhering to company policies and international visa requirements.
  • Align travel schedules with embarkation and disembarkation timelines, ensuring smooth transitions.
  • Manage last-minute travel changes or emergencies, including cancellations, delays, and rebookings.

Communication & Support

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