German Speaking Customer Service for Vehicle Manufacturer - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading vehicle manufacturer in Greece. This role is perfect for individuals who are passionate about the automotive industry and enjoy providing exceptional customer support in German. As a member of our team, you will assist customers with their inquiries related to vehicles and services, ensuring a seamless experience.
Key Responsibilities
- Manage customer inquiries regarding vehicle specifications, features, and purchasing processes via phone, email, and chat in German.
- Provide detailed information on vehicle models, pricing, and financing options to assist customers in their decision-making.
- Assist customers with scheduling test drives and maintenance appointments, as well as addressing any concerns they may have.
- Resolve customer complaints and inquiries efficiently while maintaining high standards of service.
- Document all customer interactions accurately in the CRM system for follow-up and reporting purposes.
- Collaborate with internal teams to enhance the customer experience and ensure effective service delivery.
- Stay informed about industry trends, company products, and promotional campaigns to provide relevant information to customers.
Requirements