Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Agent based in Lisbon, with a competitive salary of 2000 Euro per month. In this role, you will be part of a dynamic team that provides exceptional support to Dutch-speaking clients, enhancing their experience with our services and products.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries and concerns with professionalism.
• Provide information about services, facilitate order placements, and manage customer accounts.
• Resolve customer complaints effectively while ensuring satisfaction and retention.
• Maintain accurate records of customer interactions in the CRM system for quality assurance.
• Collaborate with internal teams to improve processes and enhance customer service delivery.
• Stay updated on product knowledge and company policies to provide the best support possible.

Requirements

We are looking for a Construction Project Manager with experience in managing projects in the energy and electrical engineering sectors.

Responsibilities:

• Full management of construction projects: from planning and budgeting to project delivery and commissioning.
• Preparation of construction schedules, cost estimates, and risk assessments.
• Oversight of contractors, subcontractors, and suppliers, ensuring compliance with timelines and quality standards.
• Interaction with regulatory authorities, obtaining permits and licenses, and ensuring compliance with regulations.
• Organization and control of occupational health and safety standards.
• Management of procurement and tenders, conducting negotiations with suppliers.
• Reporting to senior management on timelines, budgets, and key performance indicators.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in the world. This position allows you to engage with Dutch-speaking customers while fostering a global work environment. You will be the key point of contact, ensuring that clients receive the highest standard of support and service.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries and concerns.
• Offer accurate product information, assist with order processing, and guide customers through various service-related questions.
• Resolve complaints and issues with professionalism, aiming to maintain high levels of customer satisfaction.
• Document customer interactions and feedback in the CRM system for quality assurance and continuous improvement.
• Collaborate with team members across different time zones to ensure seamless communication and service delivery.
• Stay informed about company products, policies, and industry trends to provide clients with relevant information.

Requirements

About the Job

Join Excelya as a Quality & CSR Coordinator, where we value Audacity, Care, and Energy in everything we do. In this role, you will have the unique opportunity to oversee quality management systems and contribute to our Corporate Social Responsibility initiatives, promoting excellence and sustainable practices within our organization.

Your focus will include ensuring compliance with quality standards and regulations while actively participating in CSR programs that align with Excelya's vision for creating lasting positive impacts in our community.

In direct contact with internal teams, suppliers and management, you will structure, lead and improve our Quality Management System while deploying concrete actions in favor of the environment, social and ethics.

In this context, your missions will be as follows:

On the Quality side, you will participate in the management:

• Updating quality documents (procedures, records, etc.)
• Qualification of suppliers and monitoring of their commitments
• Internal audits (from planning to reporting)
• Gap management and CAPAs, with a real root cause analysis approach
• Preparation of external audits (customers, ISO, etc.)
• Monitoring and analysis of quality KPIs to detect drifts and propose solutions

On the CSR side, you will contribute to:

Senior Software Engineer, Admin Platform

Location: Hybrid in Seattle, WA

Compensation: $190,000 - $205,000 (Base Salary) + Equity

We are a leading workplace platform transforming modern workplaces for hybrid work across over 20,000 locations globally. Our platform redefines how companies manage visitors, desks, rooms, and deliveries. We are seeking an exceptional Senior Software Engineer to join the Admin Platform (AMP) team, which builds mission-critical features (like SCIM, SSO, and Custom Roles) for our largest enterprise customers, directly impacting company revenue and customer delight.

This is a high-impact, back-end focused role that involves working on a variety of customer-facing features and key architectural challenges related to enterprise scale, security, and performance. You will be a technical leader, driving innovation in the hybrid workplace.

You will:

Tiger Analytics is a leading advanced analytics consulting firm, recognized for its deep expertise in Data Science, Machine Learning, and Artificial Intelligence. We partner with several Fortune 100 companies to solve complex business challenges and drive measurable impact through innovative analytical solutions.

We are seeking an experienced Onsite Techno-Functional Lead to drive a key digital transformation initiative for a leading wealth management firm. In this role, you will serve as the primary liaison between client stakeholders and our offshore delivery team, translating business requirements into effective technical solutions for the firm’s new Advisor and Client Portals. Your leadership, domain expertise, and technical acumen will be instrumental in ensuring the project’s success and delivering tangible business value.

Responsibilities-

• Lead client engagement, from requirement gathering and analysis to stakeholder management.
• Provide techno-functional leadership, designing solutions and guiding the integration of systems like Salesforce and Tamarac.
• Manage the project using Agile methodologies, coordinating with offshore teams to ensure timely and high-quality delivery.
• Drive the end-to-end project lifecycle, including risk management and quality assurance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction!

Key Responsibilities

• Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Respond to inquiries regarding products and services with accuracy and professionalism.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction.
• Document each customer interaction thoroughly for quality assurance.
• Collaborate with internal teams to provide effective solutions and enhance service delivery.
• Stay updated on our products, services, and industry trends to provide knowledgeable assistance.

Requirements

Responsibilities: 

• Design, develop, execute and maintain comprehensive test plans and test cases based on strong understanding of the products 

• Perform functional, regression, performance, and user acceptance testing. 

• Identify, report, and track software defects and bugs. 

• Collaborate closely with developers, product owners, and other stakeholders to understand requirements and ensure high-quality deliverables. 

• Continuously improve the QA process and contribute to the overall product development lifecycle. 

Requirements

• Bachelor’s degree in Computer Science and Engineering, or information technology 

• 5+ years of experience in software quality assurance in the Tech industry 

• Strong understanding of software QA methodologies, tools, and processes. 

• Proficient in writing clear, concise, and comprehensive test plans and test cases. 

• Experience in Agile/Scrum development processes. 

• Excellent problem-solving skills and attention to detail. 

• Strong communication and collaboration skills. 

Preferred Qualifications: 

Mercier Consultancy MD is excited to present a unique opportunity for a Slovak Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. In this role, you will be the first point of contact for Slovak-speaking customers, providing them with support and assistance for their travel bookings and inquiries.

Responsibilities

• Respond to customer inquiries in Slovak through various communication channels such as phone, email, and chat.
• Assist clients with the booking process, modifications, cancellations, and general travel-related questions to ensure a smooth experience.
• Troubleshoot any issues that may arise and provide timely solutions to enhance customer satisfaction.
• Document all customer interactions and feedback in the CRM system for quality assurance and service improvement.
• Collaborate with internal teams to address complex customer concerns and resolve issues effectively.
• Stay informed about Booking.com’s services, promotions, and policies to provide accurate and helpful advice to customers.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for a Romanian Speaking Customer Service Agent for Booking.com, which includes paid relocation to the stunning destination of Greece. In this pivotal role, you will deliver outstanding support to Romanian-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Romanian via various communication channels, including phone, email, and live chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring all needs are met efficiently.
• Troubleshoot and resolve issues related to reservations promptly, providing exceptional customer service.
• Document customer interactions and feedback in the company’s CRM system for quality assurance and reporting.
• Collaborate with internal teams to address more complex customer issues as needed.
• Stay informed about company promotions, policies, and services to offer accurate information to customers.

Requirements