Mercier Consultancy MD is excited to announce an exceptional opportunity for a Hebrew Speaking Customer Service Agent to join a vibrant team, with the advantage of working in beautiful Bulgaria and paid relocation support. In this role, you will be responsible for providing outstanding customer service to Hebrew-speaking clients, ensuring they receive the support needed regarding our products and services.

Responsibilities

• Assist Hebrew-speaking customers through various channels, including phone, email, and chat, addressing inquiries and providing information on products and services.
• Deliver exceptional and personalized support, ensuring high levels of customer satisfaction.
• Resolve customer complaints and inquiries promptly, employing a professional and empathetic approach.
• Document all customer interactions accurately in the CRM system for follow-up and quality assurance.
• Work closely with internal teams to address and resolve more complex customer issues as needed.
• Stay informed about product developments and company policies to provide up-to-date support.

Requirements

We're looking for Hebrew speakers for several different projects right now!

The office location is in Sunny Lisbon, Portugal.

What you'll do:

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ads’ delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Requirements

Mercier Consultancy MD is thrilled to announce exciting Hebrew Speaking job opportunities in Greece, complete with a fully paid relocation package! If you are fluent in Hebrew and looking for a chance to work in a vibrant environment while experiencing the beauty of Greece, this is the perfect position for you. You'll be part of a diverse team where your language skills will be essential for providing exceptional service.

Key Responsibilities

• Engage with Hebrew-speaking clients through various communication channels, including phone, email, and chat.
• Assist clients with inquiries, provide information about products and services, and ensure a smooth customer experience.
• Handle customer complaints and questions effectively, working to resolve issues in a timely manner.
• Document and maintain accurate records of client interactions in our CRM system.
• Collaborate with internal teams to improve service delivery and respond to client needs efficiently.
• Stay updated on company offerings and industry trends to provide clients with the best options available.

Requirements