Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Care Agent in our e-commerce sector, offering a completely remote work environment from anywhere in Greece. This role is ideal for passionate individuals who are fluent in Dutch and dedicated to providing exceptional customer service. As a Dutch Customer Care Agent, you will play a vital role in assisting our Dutch-speaking customers, ensuring they have a delightful shopping experience with our products.

Key Responsibilities

• Deliver outstanding customer support in Dutch through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to orders, products, and services, and resolve any issues effectively.
• Maintain accurate records of customer interactions in our CRM system for quality assurance.
• Handle customer complaints with professionalism, providing solutions that ensure satisfaction.
• Collaborate with team members and other departments to improve customer service processes.
• Stay updated on product knowledge, promotions, and changes within the e-commerce platform.

Requirements

Mercier Consultancy MD is excited to expand its services and is looking for a Danish Customer Support Representative in the automotive sector to join our team in the picturesque island of Crete, Greece. This role is perfect for automotive enthusiasts who thrive in customer service and want to support Danish-speaking clients with their automotive inquiries and issues.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat, specifically related to automotive products and services.
• Respond to inquiries regarding vehicle features, issues, and company policies with accuracy and professionalism.
• Troubleshoot customer complaints effectively, ensuring a timely resolution and positive customer experience.
• Document customer interactions thoroughly in our CRM system for continuous improvement and quality assurance.
• Collaborate with technical teams and other departments to facilitate solutions for complex automotive inquiries.
• Stay informed on automotive industry trends and product knowledge to enhance customer engagements.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Danish Customer Service Agent with one of the largest search engines in the world, based in Athens. In this pivotal role, you will be the first point of contact for Danish-speaking users, providing exceptional customer support and helping them utilize the powerful features of the search engine effectively.

Responsibilities

• Assist Danish-speaking customers via phone, email, and chat, addressing inquiries regarding the search engine’s tools and services.
• Guide users in troubleshooting issues they may encounter while using the platform, ensuring a smooth and user-friendly experience.
• Resolve complaints and enhance customer satisfaction by providing timely and effective solutions.
• Document customer interactions accurately in the CRM system for quality assurance and performance tracking.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Stay updated on product developments and industry trends to offer informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce a dynamic opening for a Spanish Customer Care Agent within the gaming industry, based in Athens. This role is perfect for those who are passionate about gaming and customer service. As a key member of our team, you will assist Spanish-speaking customers, ensuring they have a seamless and enjoyable gaming experience while addressing their inquiries and concerns.

Key Responsibilities

• Provide exceptional customer support in Spanish through various channels, including phone, email, and live chat.
• Assist customers with gameplay questions, account management, and technical issues.
• Engage with customers to inform them about promotions, new game releases, and gaming features.
• Document interactions and maintain accurate records in our CRM system for quality assurance.
• Effectively resolve customer complaints, ensuring a positive outcome for our clients.
• Collaborate with other departments to enhance customer service practices and initiatives.

Requirements

Mercier Consultancy MD is seeking a dedicated Portuguese Customer Care Agent to join our team in the thriving gaming industry based in Athens. In this role, you will provide exceptional service to our Portuguese-speaking customers, helping them navigate our gaming platforms while ensuring a positive and enjoyable experience. This is a fantastic opportunity to be part of a dynamic and innovative company within a rapidly growing sector.

Key Responsibilities

• Respond to customer inquiries in Portuguese through multiple communication channels, including phone, email, and live chat.
• Assist customers with account management, gameplay questions, and technical troubleshooting.
• Provide information on promotions, features, and services available on our gaming platform.
• Document and track customer interactions in our CRM system for quality assurance and reporting.
• Handle customer complaints with professionalism and provide effective solutions to enhance satisfaction.
• Collaborate with team members and other departments to streamline processes and improve customer experience.

Requirements

Mercier Consultancy MD is currently seeking a German Technical Support Consultant to join our talented team in Athens. This is a fantastic opportunity for individuals who are passionate about technology and customer service. In this role, you will be responsible for providing technical assistance to our German-speaking clients, helping them resolve issues and enhancing their experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to German-speaking customers via phone, email, and chat.
• Troubleshoot and diagnose technical issues related to our products and solutions.
• Guide customers through problem resolution steps while ensuring clear communication.
• Document all support interactions accurately for future reference and quality assurance.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and industry trends to provide accurate support.

Requirements

Mercier Consultancy MD is excited to announce a position for French Support for the Leading Search Engine Machine, offering remote work opportunities from Greece. This role is perfect for individuals who are passionate about technology and customer service, allowing them to assist French-speaking users in navigating and optimizing their experience with our client's search engine products.

Key Responsibilities

• Provide exemplary support to French-speaking users via chat, email, and phone, addressing inquiries and resolving issues related to the search engine.
• Guide customers in understanding the functionalities and features of the search engine machine to enhance their usage.
• Document all interactions and ensure detailed records are maintained for reference and quality assurance.
• Collaborate with technical teams to escalate complex issues and ensure swift resolutions.
• Stay updated on product features, updates, and industry trends to provide informed assistance to users.
• Conduct user training sessions and provide recommendations for optimal use of the search engine machine.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a dedicated Czech Customer Support Consultant to join our team in Athens. In this role, you will provide exceptional support to our Czech-speaking clients, assisting them with their inquiries and ensuring they have a positive experience with our services.

Key Responsibilities

• Offer excellent customer support to Czech-speaking clients via phone, email, and chat.
• Address a wide range of inquiries, including questions about products, services, and account management.
• Resolve customer issues proficiently while maintaining a high level of customer satisfaction.
• Document interactions for quality assurance and future reference.
• Collaborate with other departments to ensure efficient problem resolution.
• Keep current on product knowledge and service updates to effectively support customers.

Requirements

Mercier Consultancy MD is on the lookout for a passionate German Customer Support Consultant to join our dynamic team in Athens, supporting a leading telecommunications company. In this role, you will have the opportunity to help German-speaking customers navigate their telecommunications needs, ensuring they receive the best possible service every day.

Key Responsibilities

• Deliver top-notch customer support to German-speaking clients via various channels including phone, email, and chat.
• Assist customers with inquiries related to telecommunications services, billing, account issues, and technical support.
• Troubleshoot problems effectively and provide solutions in a timely manner.
• Document customer interactions comprehensively for follow-up and quality assurance.
• Collaborate with technical teams to resolve complex issues and provide a seamless customer experience.
• Stay updated on the latest products, services, and promotions to better assist customers.

Requirements

**This position is contingent on contract award**

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!