Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience.

Key Responsibilities

• Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat.
• Address customer inquiries regarding products and services, ensuring clear and effective communication.
• Resolve issues and complaints efficiently to enhance customer satisfaction.
• Document all customer interactions and maintain accurate and organized records.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay up-to-date with product knowledge to provide timely and informed support.

Requirements

Mercier Consultancy MD is excited to introduce openings for Irish Speaking Customer Support Representatives in Sofia. This role offers a unique opportunity for individuals who are fluent in Irish and are committed to delivering exceptional customer service. As part of our dynamic team, you will engage with our Irish-speaking clients, assisting them with inquiries and providing solutions to ensure a high-quality customer experience.

Key Responsibilities

• Provide outstanding customer support to Irish-speaking clients through phone, email, and chat.
• Address inquiries regarding our products and services, ensuring clear and accurate communication.
• Troubleshoot and resolve customer issues effectively, maintaining a focus on customer satisfaction.
• Document customer interactions and maintain detailed records for future reference.
• Collaborate with internal teams to enhance service delivery and improve customer experience.
• Stay informed about product knowledge and updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, which includes paid relocation to the scenic country of Greece. This position is perfect for individuals passionate about providing excellent customer service to German-speaking travelers, assisting them with their booking and travel needs.

Responsibilities

• Engage with German-speaking customers through various communication channels such as phone, email, and live chat to address inquiries and provide assistance.
• Support clients throughout the booking process by making, modifying, and canceling reservations as necessary.
• Troubleshoot and resolve any issues related to bookings, ensuring a smooth and satisfying customer experience.
• Maintain accurate records of customer interactions and feedback in the CRM system for quality control.
• Work collaboratively with internal teams to resolve complex customer issues effectively and efficiently.
• Stay updated on company policies, promotions, and product offerings to provide customers with accurate information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful country of Greece. In this vital role, you will provide top-notch customer support to German-speaking clients, ensuring that their travel and booking needs are met with exceptional service.

Responsibilities

• Engage with customers in German through various channels, including phone, email, and live chat, addressing their inquiries and providing assistance.
• Support clients throughout the booking process, including making, modifying, and canceling reservations.
• Troubleshoot and resolve any issues related to bookings to enhance customer satisfaction.
• Document all customer interactions and feedback in the CRM system to maintain accurate records.
• Collaborate with internal teams to swiftly resolve complex customer issues and enhance the overall service experience.
• Stay informed about company policies, promotions, and travel offerings to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a wonderful opportunity for Portuguese Speaking Customer Service Representatives, with the chance to work in vibrant Sofia, Bulgaria. This role is ideally suited for individuals who are passionate about delivering high-quality customer service and providing assistance to clients in Portuguese. As a representative, you will engage with customers, helping them navigate their inquiries and enhancing their overall experience.

Key Responsibilities

• Handle customer inquiries related to products and services via phone, email, and chat in Portuguese.
• Provide accurate information on company offerings, policies, and troubleshooting methods.
• Assist customers with account management, order processes, and any issues they may encounter.
• Resolve customer complaints and inquiries promptly to ensure a high level of customer satisfaction.
• Document all interactions and feedback in the CRM system for proper record-keeping.
• Collaborate with internal teams to enhance customer service delivery and address client needs effectively.
• Stay informed about market trends and product updates to offer relevant and helpful solutions.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Croatian-Speaking Customer Experts to join our dynamic team in Athens, Greece. We offer fully paid relocation for the right candidates who are passionate about providing excellent customer service in the tobacco products sector. As a Customer Expert, you will engage with our Croatian-speaking customers, addressing their queries and providing them with the support they need.

Key Responsibilities

• Provide outstanding support to Croatian-speaking customers through various communication channels including phone, email, and chat.
• Respond to inquiries about tobacco products, ensuring that customers have a clear understanding of our offerings.
• Stay informed on tobacco industry regulations and company policies to deliver compliant and accurate information.
• Document interactions with customers in our customer relationship management (CRM) system to maintain detailed records.
• Collaborate with other teams to quickly resolve issues and enhance the customer experience.
• Gather customer feedback and share insights with management for continuous improvement.

Requirements

The Administrative Specialist provides high‑level administrative, operational, and organizational support to ensure the efficient functioning of day‑to‑day activities. This role is responsible for managing workflow, coordinating communications, organizing information, and supporting projects across the department or organization. The ideal candidate is detail‑oriented, proactive, resourceful, and able to handle multiple priorities with professionalism and discretion.

Administrative & Office Support

• Manage calendars, schedule meetings, and coordinate appointments and logistics.
• Prepare, proofread, and edit correspondence, reports, presentations, and other documents.
• Maintain electronic and physical filing systems to ensure accuracy, accessibility, and confidentiality.
• Handle incoming calls, emails, and inquiries, responding or routing as appropriate.
• Order and maintain office supplies, equipment, and materials.

Project & Process Support

• Assist with planning and execution of department or cross‑functional projects.
• Develop and maintain tracking sheets, reports, and documentation.
• Support process improvements by identifying gaps and recommending enhancements.
• Coordinate travel arrangements and prepare travel itineraries and expense reports.

Data & Record Management

Who we are
With a multi-national workforce of about 4,100 personnel, DOF Group ASA is an international group of companies which owns and operates a fleet of modern offshore/subsea vessels, and engineering capacity to service both the offshore and subsea market. With over 40 years in the offshore business, the group has a strong position in terms of experience, innovation, product range, technology and capacity.

DOF's core businesses are vessel ownership, vessel management, project management, engineering, vessel operations, survey, remote intervention and diving operations primarily for the oil and gas sector. From PSV charter to Subsea engineering, DOF offers a full spectrum of top quality offshore services to facilitate an ever-growing and demanding industry. The Company's main operation centers and business units are located in Norway, the UK, the USA, Singapore, Brazil, Argentina, Canada, Angola, and Australia.

Watch our DOF Values Inspiration Video here

Key Responsibilities:

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a Slovenian Speaking Solutions Consultant to join our team in Sofia, Bulgaria! We provide fully paid relocation for the right candidate, making this the perfect chance for an exciting new beginning. In this role, you will connect with clients to understand their unique challenges and deliver tailored solutions that enhance their business success. If you are passionate about technology and client engagement, we would love to meet you!

Key Responsibilities

• Engage with clients through in-depth consultations to assess their needs and business objectives.
• Design and present customized solutions that effectively address client challenges and deliver value.
• Act as a trusted advisor, offering informed recommendations and insights to enhance client satisfaction.
• Collaborate with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct training sessions to empower clients in utilizing our products to their fullest potential.
• Stay updated on industry trends and emerging technologies to provide relevant and timely advice during client engagements.

Requirements

Mercier Consultancy MD is seeking a dynamic Portuguese Speaking B2B Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation to assist the right candidate in making this exciting transition. In this role, you will connect with businesses, understand their needs, and deliver customized solutions that drive success. If you have a passion for B2B solutions and exceptional client engagement skills, we want to meet you!

Key Responsibilities

• Engage with business clients to assess their needs and identify opportunities for growth.
• Develop and present tailored B2B solutions that address client challenges and enhance their operations.
• Act as a trusted advisor, providing insights and recommendations on the best practices and product features.
• Collaborate with internal teams to ensure smooth implementation and support of solutions offered to clients.
• Conduct training sessions for clients, empowering them to fully leverage our products and services.
• Stay informed about industry trends and market developments to provide relevant guidance to clients.

Requirements