Mercier Consultancy MD is pleased to offer a fantastic opportunity for a Slovenian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support. In this role, you will provide outstanding service to Slovenian-speaking customers, assisting them with their inquiries and ensuring a smooth experience with our products and services.

Responsibilities

• Assist Slovenian-speaking customers through phone, email, and chat, addressing their questions and issues related to products and services.
• Provide detailed information regarding account management, order processing, and service inquiries.
• Resolve customer complaints efficiently, maintaining a high level of customer satisfaction.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with team members to continuously improve the customer service experience.
• Stay updated on company products and market trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for a Czech Speaking professional looking to embark on a new adventure in beautiful Sofia, Bulgaria! This role includes fully paid relocation, allowing you to immerse yourself in a vibrant culture while utilizing your language skills to support our clients. As a key member of our team, you will deliver exceptional customer experiences to Czech-speaking clients in various capacities.

Key Responsibilities

• Assist Czech-speaking clients with their inquiries and provide knowledgeable advice regarding our services and offerings.
• Manage communications via phone, email, and chat, ensuring all client interactions are handled with professionalism and care.
• Support the team by processing orders and managing customer requests accurately and efficiently.
• Develop and maintain relationships with clients to foster loyalty and repeat business.
• Contribute to internal reporting by documenting customer interactions and outcomes.
• Participate in training programs to enhance your skills and knowledge of our products and services.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Service Representatives for a Food Delivery Platform based in Bulgaria. This role is perfect for individuals who are passionate about food and customer service, providing support to customers to ensure a delightful dining experience. As a representative, you will assist Dutch-speaking customers across various channels, ensuring their orders and inquiries are handled efficiently.

Key Responsibilities

• Manage customer inquiries related to food delivery services, order processing, and account issues via phone, email, and chat in Dutch.
• Provide information on menu items, delivery options, and promotions to customers.
• Assist with order placements, modifications, and cancellations, ensuring a seamless experience.
• Resolve customer complaints and issues promptly, demonstrating a strong commitment to customer satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and improvement purposes.
• Collaborate with logistics and support teams to ensure timely and accurate order fulfillment.
• Stay informed about the food delivery industry trends and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives to join our team supporting an online marketplace in Greece. This exciting role is perfect for individuals who are passionate about e-commerce and customer engagement. As a representative, you will communicate with customers primarily in Portuguese, assisting them with various inquiries related to products and services.

Key Responsibilities

• Handle customer inquiries related to online marketplace products, order statuses, and account issues via phone, email, and chat in Portuguese.
• Provide comprehensive information on product specifications, availability, and pricing.
• Assist customers with order processing, returns, and refunds while ensuring a seamless experience.
• Resolve customer complaints and provide solutions in a timely and efficient manner.
• Document interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance customer experience and address any concerns promptly.
• Stay informed about the latest trends in online shopping and the marketplace's offerings to deliver effective support.

Requirements

Mercier Consultancy MD is delighted to offer an opportunity for Portuguese Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand based in Greece. This exciting role is ideal for individuals who are passionate about fashion and luxury goods, and who excel at providing top-tier customer service. As a customer service representative, you will assist clients by answering inquiries and offering support in Portuguese, ensuring a premium shopping experience.

Key Responsibilities

• Manage customer inquiries related to luxury fashion products, order status, and brand services via phone, email, and chat in Portuguese.
• Provide detailed information about products, including materials, size guides, and styling advice.
• Assist customers with order processing, returns, exchanges, and any related service inquiries.
• Resolve any customer complaints or issues promptly while maintaining a high level of satisfaction.
• Document customer interactions accurately in the CRM system and follow up as needed.
• Collaborate with internal teams to ensure a seamless service experience for clients.
• Stay informed on the latest fashion trends and brand collections to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives for an E-Commerce Platform, with the exciting option to work in Greece. This role is perfect for individuals who are passionate about online shopping and enjoy assisting customers in their purchasing journeys. As a member of our dynamic team, you will help customers navigate the e-commerce platform, providing support in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding products, orders, and services through phone, email, and chat in Portuguese.
• Provide comprehensive information on product details, pricing, and availability.
• Assist customers with order processing, returning items, and troubleshooting issues on the platform.
• Resolve customer complaints and concerns promptly, ensuring a positive experience.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with logistics and support teams to ensure seamless order fulfillment and customer satisfaction.
• Stay up-to-date on product offerings, promotions, and e-commerce trends to enhance customer support.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for Portuguese Speaking Customer Service Representatives for an AI & Technology Company based in Greece. This role is perfect for individuals who are enthusiastic about technology and innovation and are committed to providing exceptional customer service. As a representative, you will assist customers with their inquiries in Portuguese, ensuring they have a seamless experience with our cutting-edge products.

Key Responsibilities

• Handle customer inquiries regarding AI and technology products and services via phone, email, and chat in Portuguese.
• Provide detailed product information, troubleshooting assistance, and guidance on usage.
• Assist customers with account setup, order processing, and technical support as required.
• Resolve customer complaints and issues effectively, maintaining a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with internal technical teams to provide comprehensive solutions to customer challenges.
• Stay informed about the latest advancements in AI and technology to inform and assist customers effectively.

Requirements

DOF is expanding the team.

We are seeking an experienced and highly motivated Senior Purchaser to join the team in the Philippines. This is a permanent role and is required for an immediate start.

The DOF Group

We are a global team of skilled professionals who, combined with a fleet of state-of-the-art, purpose-built vessels, provide services to the Offshore Energy industry across the entire offshore life cycle. This is the formula for our success in delivering solutions to our customers.

About DOF

DOF is a specialist subsea service business that provides subsea construction, subsea engineering, inspection, repair and maintenance and survey services, which involve complex and challenging engineering in an international environment.

DOF owns a large fleet of modern subsea construction, intervention and survey vessels that enable it to offer differentiated positions with its clients and work in long term relationships, which enhance service delivery and reduce the overall risk.

The company’s core business is project management, engineering, vessel operations, survey, remote intervention and diving operations, primarily for the Offshore Energy, Marine Telecommunications and Renewables markets.

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Consumer Electronics Brand, with the unique chance to work in beautiful Greece. This position is ideal for individuals who are enthusiastic about technology and committed to providing excellent customer service while living in a vibrant and culturally rich environment.

Key Responsibilities

• Handle customer inquiries regarding consumer electronics products, services, and support via phone, email, and chat in Polish.
• Provide detailed information on product features, specifications, and troubleshooting guidance.
• Assist customers with order processing, warranty claims, and technical support queries.
• Resolve customer complaints and ensure a positive customer experience at every interaction.
• Accurately document customer interactions in the CRM system for effective follow-up.
• Collaborate with product and technical teams to provide the best solutions to customers.
• Stay informed about the latest technology trends and brand developments to offer valuable insights to customers.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for French Speaking Customer Service Representatives for a Premium Appliance Company based in Greece. This role is perfect for individuals who are passionate about high-quality home appliances and are dedicated to providing exceptional customer service. As a member of our customer service team, you will assist clients in navigating their inquiries and ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries regarding premium appliances, services, and support via phone, email, and live chat in French.
• Provide detailed information about product features, warranties, and service options.
• Assist customers with product selection, order processing, and tracking shipments.
• Resolve any client issues, complaints, or technical questions swiftly and efficiently.
• Document all customer interactions accurately in the CRM system for follow-up and tracking.
• Collaborate with technical support and sales teams to ensure comprehensive service delivery.
• Stay informed about the latest product developments and trends in the premium appliance market.

Requirements