Portuguese Speaking Customer Service for Online Marketplace in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives to join our team supporting an online marketplace in Greece. This exciting role is perfect for individuals who are passionate about e-commerce and customer engagement. As a representative, you will communicate with customers primarily in Portuguese, assisting them with various inquiries related to products and services.
Key Responsibilities
- Handle customer inquiries related to online marketplace products, order statuses, and account issues via phone, email, and chat in Portuguese.
- Provide comprehensive information on product specifications, availability, and pricing.
- Assist customers with order processing, returns, and refunds while ensuring a seamless experience.
- Resolve customer complaints and provide solutions in a timely and efficient manner.
- Document interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to enhance customer experience and address any concerns promptly.
- Stay informed about the latest trends in online shopping and the marketplace's offerings to deliver effective support.
Requirements