Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for individuals who are passionate about travel and customer service, and who want to share that passion with others. In this role, you will assist clients in planning their travel experiences, providing information and solutions in French to ensure their needs are met with excellence.

Key Responsibilities

• Handle inquiries from customers in French regarding travel arrangements, accommodations, and tourism services via phone, email, and live chat.
• Provide detailed information about destinations, travel packages, and hospitality options.
• Assist customers with booking processes and modifications, including cancellations and refunds.
• Resolve customer concerns and complaints promptly and efficiently to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with travel partners and internal teams to enhance the customer experience.
• Stay updated on industry trends and changes to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and delivering exceptional customer experiences. As a member of our customer service team, you will assist customers with inquiries related to accommodations, travel bookings, and tourism services, all while providing support in Dutch.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Dutch.
• Provide detailed information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Effectively resolve any issues or complaints, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure a seamless customer experience.
• Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is excited to launch an opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who have a passion for travel and customer service excellence. In this position, you will be the first point of contact for guests and clients, providing them with the information and assistance they need to enhance their travel experiences.

Key Responsibilities

• Handle customer inquiries regarding travel services, bookings, and accommodations via phone, email, and chat in Italian.
• Provide detailed information about destinations, travel arrangements, and local attractions.
• Assist customers with reservations, changes, and cancellations while ensuring a seamless experience.
• Resolve complaints and issues in a timely and effective manner to ensure customer satisfaction.
• Document all customer interactions accurately and maintain an organized database for future reference.
• Collaborate with team members and various departments to ensure high-quality service delivery.
• Stay updated on hospitality and tourism trends to provide relevant insights to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who have a strong passion for travel and customer interaction. As a customer service representative, you will assist clients with various inquiries related to travel accommodations, reservations, and attractions, providing exceptional service in French.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in French.
• Provide detailed information about the company's offerings, including special promotions and travel guidelines.
• Assist customers with reservation changes, cancellations, and any special requests.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hotels and tourism partners to ensure seamless travel experiences for customers.
• Stay updated on industry trends, destination information, and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and committed to providing exceptional service to guests and clients. As a representative, you will assist customers with their inquiries, reservations, and experiences, ensuring they receive personalized support in Spanish.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, reservations, travel packages, and tourism services via phone, email, and live chat in Spanish.
• Provide information about various tourist destinations, including accommodations and local attractions.
• Assist customers in the booking process and handle modifications or cancellations smoothly.
• Address customer complaints and resolve issues promptly to ensure guest satisfaction.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless guest experience.
• Stay updated on hospitality industry trends and local tourism information.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and customer experience. You will be responsible for assisting clients with inquiries related to travel accommodations, bookings, and tourism services, all while providing exceptional service in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Portuguese.
• Provide information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure seamless customer experiences.
• Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to open a position for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who possess a passion for providing exceptional service in an ever-evolving and vibrant sector. As a representative, you will engage with travelers and hospitality partners, delivering support and information in Polish to enhance the customer experience.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and hospitality services via phone, email, and live chat in Polish.
• Provide detailed information on destinations, travel packages, and special offers.
• Assist with reservation modifications, cancellations, and customer requests.
• Resolve customer issues and concerns effectively, ensuring a positive experience.
• Keep comprehensive records of customer interactions and transactions in the CRM system.
• Partner with clients and service providers to ensure seamless coordination of services.
• Stay updated on industry trends, travel regulations, and company offerings.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a love for travel and customer service, this position is the perfect match for you. You will play a pivotal role in assisting guests and travelers, ensuring they have an unforgettable experience while providing support and information in Nordic languages.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and tourism services via phone, email, and chat in Nordic languages.
• Provide assistance with trip planning, including recommendations for destinations and activities.
• Resolve any customer issues or complaints efficiently to ensure satisfaction.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with various teams to enhance service delivery and customer experience.
• Stay updated on industry trends and offerings to provide pertinent information to customers.

Requirements