Spanish Customer Consultant for Accommodation Platform - Athens
posted by: spj_bot
Mercier Consultancy MD is looking for a dynamic Spanish Customer Consultant to join our team for an exciting accommodation platform based in Athens. In this role, you will play a crucial part in maintaining our high standards of customer service for Spanish-speaking users. Your primary responsibility will be to assist customers with their accommodation inquiries and provide support throughout their journey. If you are passionate about hospitality and enjoy helping others, we encourage you to apply!
Key Responsibilities
- Provide exceptional customer support to Spanish-speaking customers through phone, email, and live chat.
- Assist users with inquiries related to bookings, cancellations, and accommodations.
- Resolve customer issues efficiently while ensuring a positive experience.
- Document customer feedback and interactions to improve service offerings.
- Collaborate with internal teams to facilitate smooth customer experiences.
- Stay informed about industry trends and platform features to offer informed assistance.
Requirements