Latvian Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce an opening for Latvian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position offers an exciting opportunity for those who are passionate about travel and customer service. In this role, you will support clients by providing tailored assistance, helping them make the most of their hospitality experience, and ensuring their inquiries are handled with care and professionalism.
Key Responsibilities
- Assist customers with inquiries regarding travel bookings, accommodations, and tourism services in Latvian via phone, email, and chat.
- Provide detailed information about destinations, activities, and hospitality options.
- Handle booking modifications, cancellations, and special requests efficiently.
- Resolve customer problems and complaints promptly while maintaining a positive attitude.
- Document customer interactions accurately in the CRM system for follow-up and service improvement.
- Work collaboratively with hotel partners and tour operators to ensure seamless service delivery.
- Stay informed about local attractions, events, and hospitality trends to provide insightful recommendations.
Requirements