Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology and are dedicated to delivering high-quality customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to biotechnology products and services, all while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in French.
• Provide detailed information on product specifications, pricing, and usage guidelines.
• Assist customers with order processing, fulfillment, and any related service inquiries.
• Resolve customer complaints and technical questions promptly and efficiently.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with scientific and technical teams to provide accurate information and support.
• Stay informed about the latest developments in the biotechnology field to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for French Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are passionate about finance and customer service. As a part of our team, you will assist customers with their banking inquiries, providing them with the information and support they need to manage their financial services effectively in French.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, account management, and transactions via phone, email, and chat in French.
• Provide detailed information on account features, interest rates, and service fees.
• Assist customers with online banking, wire transfers, and troubleshooting issues with their accounts.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system following compliance guidelines.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on banking regulations, products, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is perfect for individuals who are passionate about travel and air transportation and are dedicated to providing exceptional service to customers. You will be responsible for assisting passengers and clients with their inquiries, ensuring a smooth and pleasant experience.

Key Responsibilities

• Handle customer inquiries related to flight bookings, travel schedules, and airline policies via phone, email, and chat in French.
• Assist customers with ticketing issues, changes to reservations, and special requests.
• Provide information on flight status, baggage policies, and other travel-related queries.
• Resolve customer complaints and issues efficiently, aiming for maximum satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with airline and operational teams to enhance the overall customer experience.
• Stay informed about airline services, travel regulations, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Automotive industry. If you are passionate about automobiles and providing stellar customer support, this role is tailored for you. You will assist customers with their inquiries related to automotive products and services, ensuring they receive the highest level of service in French.

Key Responsibilities

• Manage customer inquiries regarding vehicle specifications, services, and warranty information via phone, email, and chat in French.
• Guide customers through the vehicle purchasing process and assist with service appointments.
• Address customer concerns and complaints in a professional and timely manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with sales and service teams to meet customer needs effectively.
• Stay informed about the latest automotive trends, products, and company offerings to provide relevant information.

Requirements

About Signal Ocean: Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, helps shipping and commodities professionals navigate their complex decision making. Driven by advanced machine learning and artificial intelligence, our technology suite provides tailored, exclusive insights that support our clients in achieving performance and efficiency. By securely handling and combining private and public shipping data flows, and applying advanced analytics, insights are delivered over web and mobile applications, as well as through a rich set of APIs and SDKs. Our backend architecture is abstracted to modularly offer deep analytics capabilities that are leveraged in the solutions that we offer or can be directly embedded in our client’s system topologies.

About the role:  We are looking for a motivated and detail-oriented Associate Product Manager to join our Vessels API squad in Athens. This is a hands-on role working with one of the largest vessel datasets in the industry - over 50,000 Tanker, Dry, LNG, and LPG vessels, each with more than 100 key particulars ranging from dimensions and cargo-handling equipment to ownership and sanctions.

About us

With a long history of operating and investing in the shipping industry, Danaos manages one of the largest independently owned fleet of modern, large-size containerships and bulk carriers. Our dedication to innovation, safety, efficiency and environmental responsibility has helped us forge our reputation as the leading provider of containership management services in the world.

Danaos has been widely recognized for its operational performance, technological innovation, high operational standards and commitment to sustainability. This recognition and technology to management, strong work ethic and sustainable development, the awards Danaos has received are the recognition of the innovations the company has developed in every aspect of its activity.

At Danaos we have made environmental sustainability a priority as we look to the future. We constantly employ the highest operating standards on board to ensure an ethical, safe and pollution free environment for everyone - our people, the community and the marine life all over the world.

As a Technical Coordinator (Technical Department)

You will support Technical Department’s processes in collaboration with the Fleet Manager, Assistant Fleet Manager and Technical Superintendent. The role reports to the Fleet Manager.

As a part of your role, you will:

Mercier Consultancy MD is excited to announce an opportunity for a Polish Speaking Back Office Gaming Support Specialist, with fully paid relocation. This position is ideal for individuals who are organized and possess strong problem-solving skills within the gaming industry. As part of our dedicated team, you will provide vital back office support, assisting both customers and internal teams to ensure a seamless experience in our gaming operations.

Key Responsibilities

• Deliver back office support for gaming-related inquiries from Polish-speaking customers through various communication channels.
• Collaborate with operational and technical teams to address and resolve issues effectively.
• Document customer interactions and internal processes with accuracy to maintain comprehensive records.
• Support the implementation of improvements to optimize back office operations and enhance customer satisfaction.
• Stay updated on gaming products, trends, and regulations to provide informed support.
• Participate in training and development programs to enhance your skills and knowledge in the gaming sector.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.

Key Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
• Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
• Document interactions and maintain accurate records of customer inquiries in the CRM system.
• Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
• Stay updated on industry trends and product updates to enhance customer support.

Requirements

Join Mercier Consultancy MD as a Danish Speaking Digital Trust and Safety Analyst in Sofia! We are excited to offer a role that not only enhances our team but also comes with fully paid relocation to the vibrant city of Sofia. In this position, you will play a vital role in safeguarding our digital platforms, ensuring a secure environment for all users.

Key Responsibilities

• Monitor and assess user-generated content across our platforms to identify violations of safety policies.
• Thoroughly investigate reported incidents, leveraging your analytical skills to evaluate data and make informed decisions.
• Work closely with our technical and security teams to shape and enforce safety protocols and policies.
• Compile and present insightful reports on findings to key stakeholders, driving improvements in digital trust and safety.
• Stay abreast of the latest developments in digital threats and safety measures to proactively mitigate risks.
• Engage with users to foster awareness and understanding of digital safety best practices.

Requirements

At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.

We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT (Orphee Beinoglou International Transports) and Makios Logistics. From the former, we inherit a tradition that spans a century, having set the highest standards in freight forwarding, moving and logistics services across the Balkans and the Eastern Mediterranean. From the latter, we pick the dynamics of a 90-year enterprise that grew into a flexible handler of diverse logistics needs, with one of the largest truck fleets in the region.

We are seeking for a motivated and detail-oriented Invoice/Reporting Professional to join our Road Freight Forwarding team in Eleusina.

As an Invoice/Reporting Professional, you will be responsible for ensuring accurate invoicing and generating reports related to road freight operations. This role plays a key part in maintaining financial accuracy, supplier payments, and operational visibility for both internal stakeholders and clients.