We are currently seeking a Business Development Manager to support our Government sales vertical specifically focused on State & Local government agencies. 

The State and Local Business Development role demands a strong and proven track record in seeking out and building relationships with end users, consultants, architects, general contractors, contract vehicle holders and industry influencers. The ideal candidate must bring a high level of business expertise, technical knowledge and/or education, an established end-user contact list, and resourcefulness to facilitate a strong business development process that leads to new projects and opportunities. This involves engaging with internal/external customers and identifying and analyzing new opportunities - whether known or not. Responsibilities include acquiring new projects within State & Local Government Agencies in the United States and Canada. The individual in this position is responsible for developing pipelines, qualifying opportunities, and boosting revenue.

Who we are?

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Spanish Sales Representative to join a leading software company based in the vibrant city of Athens, Greece. This role is perfect for energetic and results-driven individuals who are fluent in Spanish and have a passion for technology and sales. As a Sales Representative, you will be integral in promoting innovative software solutions to a diverse clientele, helping them enhance their businesses through technology.

Key Responsibilities

• Identify and develop relationships with potential clients through various outreach methods including calls, emails, and networking.
• Effectively communicate the features and benefits of the software products, guiding customers to make informed decisions.
• Achieve and exceed individual sales targets while contributing to the overall team success.
• Keep abreast of industry trends and competitor actions to adjust sales strategies accordingly.
• Work cross-functionally with marketing and customer support teams to provide an excellent customer experience.
• Participate in continuous training to ensure up-to-date knowledge of products and market developments.

Requirements

Mercier Consultancy MD is seeking a detail-oriented Estonian Customer Search Engine Consultant to join our team in Athens. This pivotal role is designed for a professional who has a strong understanding of search engines and digital marketing, alongside the ability to communicate effectively with clients in Estonian. As a consultant, you will assist our clients in optimizing their search engine strategies, ensuring they achieve maximum visibility and engagement.

Key Responsibilities

• Evaluate client websites and their search engine performance, providing actionable insights and recommendations for optimization.
• Assist clients in developing and implementing effective SEO strategies tailored to their specific needs.
• Conduct keyword research and analysis to identify opportunities for enhancing search engine ranking.
• Communicate with clients in Estonian to better understand their goals and expectations, ensuring alignment with our services.
• Monitor website performance metrics and report on progress to clients, adjusting strategies as necessary based on data analysis.
• Stay updated on industry trends, search engine algorithms, and best practices to provide clients with the most current advice.

Requirements

Join Mercier Consultancy MD as a Czech Travel Consultant and work remotely from the stunning backdrop of Greece! In this exciting role, you will support Czech-speaking clients in planning their dream travels, providing personalized service and expert travel advice from the comfort of your own home or a beautiful Greek locale.

Key Responsibilities

• Communicate with Czech-speaking clients through various channels to assist them with their travel inquiries and bookings.
• Provide tailored recommendations on travel destinations, packages, and accommodations based on individual client preferences.
• Create customized travel itineraries that ensure an unforgettable travel experience for every client.
• Address and resolve customer concerns and inquiries promptly and professionally.
• Maintain accurate documentation of client interactions in our CRM system for seamless service and follow-up.
• Stay informed about travel trends and destination highlights to enhance client engagement and recommendations.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for a German Speaking Sales Development Representative to join our team in Athens. This role is ideal for motivated individuals who are eager to develop their sales career in a dynamic environment. As a Sales Development Representative, you will be crucial in building relationships with potential clients and expanding our market presence in the German-speaking regions.

Key Responsibilities

• Conduct outreach to potential German-speaking clients through phone calls, emails, and social media to generate leads.
• Qualify prospects by understanding their needs and presenting appropriate solutions.
• Maintain accurate records of sales activities and client interactions in our CRM system.
• Collaborate with the sales and marketing teams to refine lead generation strategies and improve overall outreach effectiveness.
• Research industry trends and market developments to effectively communicate with potential clients.
• Achieve and exceed lead generation and qualification targets to support the overall sales goals.

Requirements

If you are a German speaker looking for an exciting opportunity in Greece, Mercier Consultancy MD is thrilled to offer positions that come with a fully paid relocation package! Join our dedicated team where you can utilize your language skills while experiencing the rich culture and lifestyle of Greece. This role will provide you with the platform to thrive in a professional environment, contributing significantly to our operations.

Key Responsibilities

• Communicate efficiently in German with clients and team members, addressing inquiries and providing effective solutions.
• Engage with customers to understand their needs and deliver tailored support to ensure satisfaction.
• Document all client interactions accurately and input data into our CRM system for comprehensive tracking.
• Collaborate with diverse teams to improve and streamline customer service processes.
• Stay informed about industry trends and company offerings to provide up-to-date information.
• Participate in training and development programs to enhance skills and professional growth.

Requirements

The Veterans Health Administration (VHA) Office of Geriatrics and Extended Care (GEC), Veteran Directed Care (VDC) Program is currently implemented at all Department of Veterans Affairs Medical Centers (VAMC). The VDC program provides Veteran-centric services in a sustainable manner and to assist in re-balancing VHA’s investment in Long Term Services and Supports (LTSS), made possible by shifting resources from nursing homes to home and community-based services.

The Program Manager is responsible for the planning, development, implementation, direction, evaluation and continuous improvement of the assigned project. The incumbent oversees both operational and administrative components to ensure that the project is in compliance with VHA policies, directives, and performance metrics.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Identify customer needs and deliver solutions that exceed expectations
• Troubleshoot technical products and applications
• Provide product guidance and support sales-related inquiries
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: