Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Pharmaceuticals industry. If you have a passion for helping others and a keen interest in healthcare, this role is designed for you. As a customer service representative, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive the best possible support in Serbian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and live chat in Serbian.
• Provide accurate information on product availability, dosage, pricing, and usage instructions.
• Assist customers with prescription refills, order tracking, and any necessary changes to their orders.
• Address and resolve customer complaints and concerns with professionalism and empathy.
• Document all customer interactions clearly and accurately in the CRM system for compliance and follow-up purposes.
• Collaborate with pharmacy staff and other departments to ensure comprehensive customer support.
• Stay informed about pharmaceutical products and industry regulations to provide reliable and up-to-date information.

Requirements

Are you passionate about fintech and mobility technology? We’re looking for a proactive, detail-oriented, and organized professional to join a fast-growing startup in the mobility-fintech space. This role is ideal for someone who thrives in dynamic environments, enjoys juggling multiple responsibilities, and can seamlessly support both operations and leadership.

Key Responsibilities

Office Administration

• Manage day-to-day office operations to ensure smooth workflows.
• Organize meetings, appointments, and corporate events.
• Maintain records, files, and documentation in a secure and organized manner.
• Support onboarding of new employees and coordinate HR-related activities.
• Monitor and ensure compliance with company policies and procedures.

Project Coordination

• Assist in planning, tracking, and monitoring projects from initiation to delivery.
• Prepare project timelines, schedules, and trackers to ensure deadlines are met.
• Facilitate communication between teams, stakeholders, and external partners.
• Organize project meetings, prepare agendas, capture minutes, and follow up on action items.
• Identify risks, bottlenecks, or delays and escalate issues promptly for resolution.

CEO Support

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives for the world's largest jewelry brand. If you have a passion for luxury goods and a commitment to providing exceptional customer experiences, this role is tailor-made for you. As a customer service representative, you will assist clients in Spanish, ensuring they receive the highest level of service and support regarding their jewelry inquiries.

Key Responsibilities

• Manage customer inquiries related to jewelry products, orders, and services via phone, email, and live chat in Spanish.
• Provide detailed information on product features, pricing, and promotions to enhance customer engagement.
• Assist customers with order processing, tracking, returns, and exchanges.
• Resolve any customer issues and complaints with a focus on delivering exceptional service.
• Document customer interactions accurately in our CRM system for consistent follow-up and service enhancement.
• Collaborate with various teams to ensure seamless customer experiences and uphold brand standards.
• Stay updated on product knowledge and brand offerings to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer a remarkable opportunity for Spanish Speaking Customer Service Representatives with a prestigious 5-Star International Airline. This role is perfect for individuals who are passionate about travel and delivering top-notch customer service. As a representative, you will assist customers in Spanish, helping them navigate their travel needs while ensuring a premium service experience.

Key Responsibilities

• Handle customer inquiries regarding flight bookings, schedules, and services via phone, email, and live chat in Spanish.
• Provide detailed information on ticketing, baggage policies, and in-flight services.
• Assist customers with changes, cancellations, and special requests related to their travel arrangements.
• Resolve any issues or complaints promptly, ensuring optimal customer satisfaction.
• Document all interactions accurately in the CRM system for tracking and follow-up.
• Work closely with operational teams to provide real-time updates to customers regarding their flights.
• Stay informed about airline policies, promotions, and travel trends to offer the best service possible.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional customer support. As a representative, you will assist clients with their inquiries regarding pharmaceutical products and services, ensuring a high standard of service in Slovenian.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products, prescriptions, and health services via phone, email, and chat in Slovenian.
• Provide accurate information regarding product availability, usage instructions, and side effects.
• Assist customers with order placements, changes, and tracking their pharmaceutical deliveries.
• Resolve customer issues and complaints effectively, ensuring high levels of satisfaction.
• Document all customer interactions comprehensively in the CRM system for follow-up and quality control.
• Collaborate with internal teams to ensure a seamless customer experience and timely resolution of inquiries.
• Stay informed about industry regulations and changes to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Slovenian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is tailored for individuals who are passionate about logistics and dedicated to providing exceptional service. As a customer service representative, your primary responsibility will be to assist clients with their inquiries and provide solutions in Slovenian.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipment status, and supply chain solutions via phone, email, and chat in Slovenian.
• Provide accurate information on pricing, delivery times, and service options.
• Assist customers with order processing, tracking, and any necessary adjustments.
• Effectively resolve customer complaints and issues, ensuring a high level of satisfaction.
• Document all customer interactions thoroughly in the CRM system for subsequent follow-up and record-keeping.
• Collaborate with operational teams to streamline processes and improve customer experience.
• Stay updated on industry trends and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Biotechnology industry. We are looking for individuals who are passionate about science and customer interaction. In this role, you will assist clients with inquiries related to biotechnology products and services while delivering exceptional support in Slovenian.

Key Responsibilities

• Manage customer inquiries about biotechnology products, services, and support via phone, email, and live chat in Slovenian.
• Provide detailed information on product specifications, usage, and availability to customers.
• Assist with order processing, tracking, and resolving issues related to shipments and deliveries.
• Work collaboratively with technical teams to address and resolve complex customer queries.
• Document all customer interactions accurately and maintain records in the CRM system.
• Stay informed about new developments in the biotechnology field to provide effective and knowledgeable service.
• Ensure compliance with industry regulations and ensure customer information is handled confidentially.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about providing top-notch customer service while navigating the dynamic logistics environment. In this position, you will engage with customers in Slovak, helping them with their inquiries and ensuring smooth operations within the supply chain.

Key Responsibilities

• Respond to customer inquiries regarding logistics services, delivery schedules, and supply chain processes via phone, email, and chat in Slovak.
• Provide clear information about freight options, pricing, and service terms.
• Assist customers with shipment tracking, booking requests, and managing logistics operations.
• Resolve any issues or complaints promptly and ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide customers with timely and accurate information.
• Stay informed on logistics trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for Slovak Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are passionate about automotive solutions and enjoy helping customers with their inquiries. In this position, you will assist clients by providing information about automotive products and services, ensuring their needs are met with exceptional service in Slovak.

Key Responsibilities

• Respond to customer inquiries regarding automotive products, services, and warranty information via phone, email, and chat in Slovak.
• Provide guidance on product features, pricing, and availability.
• Assist customers with order tracking, service bookings, and issue resolution.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical and sales teams to deliver timely solutions and updates to customers.
• Stay informed about the latest automotive trends and developments to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Latvian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about customer service and logistics solutions. As a representative, you will assist clients with their inquiries and ensure a seamless service experience in Latvian.

Key Responsibilities

• Manage customer inquiries related to logistics and supply chain services, including shipping, tracking, and order management via phone, email, and chat in Latvian.
• Provide accurate information about service offerings, pricing, and delivery timelines to customers.
• Assist customers with the booking process, modifications, and cancellations of logistics services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to ensure efficient service delivery and address customer needs effectively.
• Stay updated on industry trends and company offerings to provide the best support to customers.

Requirements