Mercier Consultancy MD is on the lookout for a motivated Czech Speaking Logistics and Delivery Advisor to join our dynamic team. This role is ideal for individuals who have a passion for logistics and customer service, and who are fluent in Czech. As a Logistics and Delivery Advisor, you will play a crucial role in ensuring that our customers receive their orders on time and efficiently.

Key Responsibilities

• Provide exceptional customer support in Czech regarding logistics and delivery inquiries via phone, email, and chat.
• Coordinate with logistics providers to ensure timely and accurate deliveries of products to customers.
• Assist customers with tracking their shipments and resolving any delivery-related issues.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to optimize logistics processes and enhance customer satisfaction.
• Stay informed about logistics trends and best practices to provide relevant support and advice.

Requirements

Mercier Consultancy MD is seeking a motivated Czech Speaking Fitbit Products Support Specialist to join our dynamic team. In this role, you will work remotely and provide top-notch support to our Czech-speaking customers who use Fitbit products. Your expertise and dedication will ensure that our clients receive the best possible assistance as they navigate their health and fitness journeys with our technology.

Key Responsibilities

• Provide outstanding customer support to Czech-speaking clients via phone, email, and chat concerning Fitbit products.
• Assist customers in product setup, troubleshooting, and answering questions about product features.
• Deliver comprehensive guidance on health tracking, syncing devices, and app functionalities.
• Accurately document customer interactions and resolutions in the CRM system.
• Work closely with the technical support team for issues that require further investigation.
• Keep up to date with the latest developments in Fitbit products and health tracking to enhance customer support.

Requirements

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.
We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in PV&Safety Team[GS1] . As the Local Responsible Person for Pharmacovigilance (LRPV) in APAC region, you will play a pivotal role in ensuring compliance with local regulations, maintaining robust safety processes, and collaborating with both internal and external stakeholders to safeguard patient well-being.

Main Responsibilities:

As Local Responsible Person for Pharmacovigilance, you will:

Act as Local PV Contact

• Serve as the key contact person for local competent authorities on pharmacovigilance matters.
• Ensure full compliance with territory-specific regulatory requirements.
• Maintain oversight of product safety profiles and any emerging safety concerns.

ICSR Management

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.
We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As a Mission Safety Member, you will be entrusted with specific responsibilities for product safety management (in pharmacovigilance) on behalf of Excelya clients.

This role offers the opportunity to contribute to meaningful projects, ensuring compliance and patient safety across diverse regulatory environments.

Main Responsibilities

We are seeking a detail-oriented and proactive Government Sales Operations Specialist to support our Federal, State, and Local government sales efforts. This role will focus on managing opportunities, quotes, deal registrations, reporting, compliance, and cross-functional collaboration with internal teams and external partners. The ideal candidate will have strong organizational skills, a keen understanding of government procurement processes, and the ability to ensure operational excellence across the entire government sales cycle.

Opportunity & Quote Management

·         Create and maintain all Federal, State, and Local government opportunities and quotes in Salesforce.

·         Administer the Government Deal Registration program, including maintaining the Deal Registration and Government Opportunity Tracker on the Teams Government page.

·         Enter opportunity, quote, and sold opportunity information by year for Federal and State & Local markets.

·         Review daily orders to ensure correct end-user ownership assignments.

·         Update open opportunities quarterly, extending dates, closing, or adding notes as required.

Government Bid & Contract Support

·         Create government bid opportunities and generate Master Dealer and Master Distribution quotes.

Mercier Consultancy MD is delighted to present an exciting opportunity for Portuguese Speaking Customer Service Representatives to join the world's leading delivery platform. This role is perfect for dynamic individuals who thrive in a fast-paced environment and are committed to providing exceptional support to customers using our leading-edge delivery services. You will play a vital role in ensuring a seamless experience for users while communicating in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding delivery services, account issues, and order tracking via phone, email, and chat in Portuguese.
• Provide accurate information on services, pricing, and company policies.
• Assist customers with placing orders, resolving deliveries, and addressing any concerns.
• Document customer interactions and maintain records in the customer relationship management (CRM) system.
• Collaborate with logistics and operational teams to improve service delivery and resolve issues.
• Stay updated on service offerings and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives for an esteemed American Postal Company. This role is tailored for individuals who have a passion for providing exceptional service and are eager to assist customers with their postal and shipping inquiries. As a representative, you will engage with customers in Portuguese to ensure their needs are met efficiently and effectively.

Key Responsibilities

• Manage customer inquiries related to postal services, shipment tracking, and account management via phone, email, and chat in Portuguese.
• Provide accurate information about mailing options, pricing, and delivery timelines.
• Assist customers with processing shipments, resolving issues, and coordinating service requests.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with logistics and operations teams to address customer concerns and improve service delivery.
• Stay updated on postal regulations and services to provide timely and relevant information.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Lithuanian Speaking Customer Service Representatives in the manufacturing industry. This position is perfect for individuals who are dedicated to customer satisfaction and have an interest in the manufacturing sector. As a representative, you will be responsible for assisting customers with their inquiries and ensuring they receive the best possible service in Lithuanian.

Key Responsibilities

• Manage customer inquiries regarding manufacturing products, services, and order statuses via phone, email, and chat in Lithuanian.
• Provide detailed information on product specifications, pricing, and availability.
• Assist customers with order placement, changes, and tracking shipment progress.
• Resolve customer issues and complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to address technical questions and enhance service delivery.
• Stay informed about industry trends and product developments to better assist clients.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Estonian Speaking Customer Service Representatives in the manufacturing industry. This role is ideal for individuals who are passionate about customer service and have an interest in manufacturing processes and products. As a customer service representative, you will assist clients in Estonian, ensuring they have a smooth experience with our services and products.

Key Responsibilities

• Handle customer inquiries regarding manufacturing services, product specifications, and order management via phone, email, and chat in Estonian.
• Provide detailed information on product availability, pricing, and lead times.
• Assist customers with order placements, modifications, and tracking.
• Resolve any issues or complaints in a prompt and professional manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with production teams to provide real-time updates and insights to customers.
• Stay informed about manufacturing trends and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Serbian Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are passionate about customer service and have a strong interest in the retail sector. As a representative, you will assist customers in navigating their inquiries, providing support on products and services, and ensuring a seamless shopping experience in Serbian.

Key Responsibilities

• Handle customer inquiries related to retail products, services, and returns through phone, email, and live chat in Serbian.
• Provide assistance with order placement, tracking, and resolving issues to enhance customer satisfaction.
• Educate customers about promotions, product features, and store policies.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with sales teams to address customer feedback and improve service delivery.
• Stay updated on retail trends and product offerings to provide informed recommendations to customers.

Requirements