Mercier Consultancy MD is excited to announce a position for Polish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is an excellent opportunity for individuals who have a passion for logistics and a desire to provide outstanding support to customers navigating their supply chain needs. You will be instrumental in assisting Polish-speaking clients with their inquiries while ensuring a seamless customer experience.

Key Responsibilities

• Handle customer inquiries related to logistics services, shipping details, and supply chain processes via phone, email, and chat in Polish.
• Provide accurate information about shipping rates, delivery timelines, and customs regulations.
• Assist customers with troubleshooting logistical issues and coordinate effective solutions.
• Maintain detailed records of customer interactions in our CRM system.
• Work alongside internal teams to ensure timely and effective communication and service delivery.
• Stay updated on industry developments and best practices to best assist our clients.

Requirements

Mercier Consultancy MD is excited to offer a position for Polish Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about construction and dedicated to providing excellent customer support. You will assist clients and contractors in navigating their inquiries related to construction projects and services, ensuring effective communication in Polish.

Key Responsibilities

• Respond to customer inquiries regarding construction services, project timelines, and compliance issues via phone, email, and chat in Polish.
• Provide guidance on service procedures, pricing, and project updates.
• Assist clients in troubleshooting service-related issues and coordinating solutions.
• Document customer interactions thoroughly and follow up to ensure timely resolutions.
• Collaborate with project managers and construction teams to enhance customer support and service delivery.
• Stay informed on industry standards, regulations, and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Nordic Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This position is ideal for individuals fluent in one or more Nordic languages (Danish, Norwegian, Finnish, or Swedish) who are passionate about delivering exceptional customer service and support. As a member of our customer service team, you will help clients navigate their transportation needs while providing timely and accurate information.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Nordic languages.
• Provide detailed information regarding shipping options, delivery timelines, and service regulations.
• Assist customers with booking procedures, changes, and cancellations of transportation services.
• Resolve customer issues and complaints effectively to ensure a positive experience.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Work closely with operational teams to provide real-time updates and solutions to customers.
• Stay informed about transportation trends and service updates relevant to customers.

Requirements

Mercier Consultancy MD is excited to present a job opportunity for Nordic Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is tailored for individuals who are enthusiastic about customer service and have an interest in logistics operations. In this role, you will assist clients in the Nordic region, ensuring they receive precise information and support related to their logistics needs through effective communication in their native language.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in Nordic languages (Danish, Finnish, Norwegian, or Swedish).
• Provide accurate information on service offerings, prices, and delivery timelines.
• Assist customers with order placement, changes, and issue resolution.
• Document all customer interactions accurately in the CRM system for optimal follow-up.
• Work closely with logistics teams to ensure timely communication of customer requests and service updates.
• Stay informed about industry trends and best practices to enhance the customer experience.

Requirements

Mercier Consultancy MD is excited to open applications for the role of Nordic Speaking Customer Service Representatives in the construction industry. This position is perfect for individuals who are enthusiastic about providing customer support in a dynamic and growing sector. You will play a key role in assisting clients across the Nordic region with their inquiries and ensuring they receive top-notch service while communicating in their native languages.

Key Responsibilities

• Handle customer inquiries related to construction services and products via phone, email, and chat in various Nordic languages.
• Provide information on project specifications, pricing, and timelines.
• Assist customers with order processing and any changes required during the project lifecycle.
• Resolve customer complaints and issues promptly with a focus on achieving customer satisfaction.
• Document customer interactions meticulously to maintain comprehensive records.
• Work collaboratively with sales and project management teams to enhance customer service delivery.
• Stay updated on industry trends and best practices to effectively assist clients.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are motivated by the challenges of the logistics field and are committed to delivering outstanding customer service. As part of our dynamic team, you will assist clients in navigating their inquiries related to shipping, warehousing, and supply chain management while providing support in German.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in German.
• Provide accurate information on shipping rates, timelines, and customs regulations.
• Assist customers in resolving logistical issues and coordinating solutions effectively.
• Document customer interactions and maintain records in our CRM system.
• Collaborate with internal teams to ensure timely communication and service resolution.
• Stay informed about industry trends and best practices to better assist our clients.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives in the construction industry. We are looking for motivated individuals who are passionate about customer support and can effectively communicate in German. In this role, you will assist clients and contractors by addressing their inquiries and providing relevant information, ensuring that every customer interaction reflects our commitment to service excellence.

Key Responsibilities

• Handle customer inquiries regarding construction services, project details, and related questions via phone, email, and chat in German.
• Provide accurate and timely information about products, services, and project timelines.
• Assist customers in understanding contracts and service agreements.
• Resolve customer complaints and issues efficiently and professionally.
• Document customer interactions and maintain detailed records in the database.
• Collaborate with project managers and internal teams to ensure seamless communication and service delivery.
• Stay updated on industry trends to better assist customers.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for Dutch Speaking Customer Service Representatives within the construction industry. If you are an enthusiastic and detail-oriented individual with a passion for customer service, we invite you to join our team. In this role, you will be instrumental in supporting clients and contractors by providing guidance and information in Dutch, ensuring every interaction reflects our commitment to quality and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries regarding construction services, project updates, and related questions via phone, email, and chat in Dutch.
• Provide accurate information about products, services, and project timelines.
• Assist clients in understanding contracts and service agreements.
• Resolve customer issues and complaints with professionalism and efficiency.
• Document interactions and maintain accurate records in the system.
• Collaborate with project managers and teams to ensure smooth communication and service delivery.
• Stay informed about industry trends and updates to better assist customers.

Requirements

We are seeking an Account Manager & Account Executive to balance relationship management with new business acquisition. This role focuses on farming (nurturing and growing existing accounts) while also prospecting for and closing new business, converting prospects into new clients.

Account Management - Farming

• Relationship Ownership: Serve as primary point of contact for assigned client accounts, becoming their trusted technology advisor
• Account Growth: Identify and develop expansion opportunities within existing accounts (additional projects, new departments, enhanced services)
• Client Success: Conduct regular check-ins, business reviews, and strategic planning sessions with current clients
• Issue Resolution: Monitor client satisfaction and proactively address any concerns or challenges
• Collaboration: Partner with delivery teams to ensure project success and identify future technology needs
• Contract Management: Manage renewals and negotiate expanded scopes of work
• Referral Generation: Leverage satisfied clients for referrals and introductions to new prospects
• Account Analytics: Track and report on account health metrics and growth opportunities

Excelya is seeking a Statistical Programmer to join our innovative team dedicated to advancing clinical research. We pride ourselves on our core values of Audacity, Care, and Energy, and we believe that your expertise can help us make a significant impact in the healthcare domain.

As a Statistical Programmer, you will play a critical role in processing and analyzing clinical trial data. Utilizing your programming skills, you will ensure the accuracy and integrity of statistical outputs, contributing to the development of high-quality study reports.

Key Responsibilities:

• Develop, validate, and maintain SAS programs for clinical data analysis and reporting.
• Generate statistical tables, listings, and graphics in accordance with study specifications.
• Collaborate with biostatisticians and data management teams to clarify deliverables and timelines.
• Conduct quality control checks on programming outputs to ensure data consistency and compliance with regulatory standards.
• Provide documentation and support for all programming activities, including maintaining version control.
• Assist in the preparation of statistical analysis plans and regulatory submissions as needed.

Requirements

Qualifications