German Technical Support Consultant - Athens
posted by: spj_bot
Mercier Consultancy MD is currently seeking a German Technical Support Consultant to join our talented team in Athens. This is a fantastic opportunity for individuals who are passionate about technology and customer service. In this role, you will be responsible for providing technical assistance to our German-speaking clients, helping them resolve issues and enhancing their experience with our products and services.
Key Responsibilities
- Deliver high-quality technical support to German-speaking customers via phone, email, and chat.
- Troubleshoot and diagnose technical issues related to our products and solutions.
- Guide customers through problem resolution steps while ensuring clear communication.
- Document all support interactions accurately for future reference and quality assurance.
- Collaborate with technical teams to resolve complex issues and improve service delivery.
- Stay updated on product knowledge and industry trends to provide accurate support.
Requirements