Mercier Consultancy MD is thrilled to announce a unique opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in the world. This position allows you to engage with Dutch-speaking customers while fostering a global work environment. You will be the key point of contact, ensuring that clients receive the highest standard of support and service.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries and concerns.
• Offer accurate product information, assist with order processing, and guide customers through various service-related questions.
• Resolve complaints and issues with professionalism, aiming to maintain high levels of customer satisfaction.
• Document customer interactions and feedback in the CRM system for quality assurance and continuous improvement.
• Collaborate with team members across different time zones to ensure seamless communication and service delivery.
• Stay informed about company products, policies, and industry trends to provide clients with relevant information.

Requirements

About the Role

AHOY is on a mission to revolutionize the user experience in our innovative product offerings. We are seeking a talented Product Designer to join our dynamic team. In this role, you will be responsible for crafting impactful digital experiences that captivate users while meeting business objectives.

As a Product Designer at AHOY, you will collaborate with a diverse group of stakeholders, including product managers, engineers, and marketing teams, to deliver intuitive designs that elevate our products. If you have a keen eye for detail, a passion for user-centered design, and the ability to think critically about complex problems, we want to hear from you!

Key Responsibilities

• Design engaging user interfaces and experiences for web and mobile applications.
• Collaborate with cross-functional teams to understand user needs and business requirements.
• Create wireframes, prototypes, and high-fidelity mockups to visualize design concepts.
• Conduct user testing and research to gather feedback and iterate on designs.
• Maintain and evolve the design system to ensure consistency across products.
• Communicate design concepts effectively to stakeholders and provide design guidance throughout the product development process.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social platforms and enjoy helping users navigate their experiences. As a customer service representative, you will engage with clients in Estonian, assisting them with inquiries and ensuring a positive user experience on our social media platforms.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and content guidelines via phone, email, and live chat in Estonian.
• Assist users with account setup, security concerns, and troubleshooting issues.
• Provide information on platform features, updates, and community standards.
• Resolve complaints and feedback efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately and maintain organized records in the CRM system.
• Collaborate with other teams to improve user experience and address frequent issues.
• Stay informed about social media trends and platform updates to provide current information to users.

Requirements

Mercier Consultancy MD is looking for a dedicated Spanish Speaking Client Support Specialist to join our vibrant team in Athens. This role is perfect for individuals who are passionate about customer service and want to help Spanish-speaking clients navigate our services. You will be responsible for providing expert support and guidance, ensuring that clients have a smooth experience with our offerings.

Key Responsibilities

• Deliver exceptional client support to Spanish-speaking customers through various channels, including phone, email, and chat.
• Assist clients in understanding our products and services, providing tailored solutions to their inquiries.
• Resolve issues effectively and efficiently, ensuring high levels of client satisfaction.
• Document all interactions accurately in the CRM system and follow up as necessary.
• Collaborate with internal teams to resolve complex customer issues and improve service delivery.
• Stay updated on product features and company policies to provide the most accurate information.

Requirements

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Service Representative to join a dynamic team at a British-Singaporean multinational technology company. In this role, you will be the voice of the company, providing exceptional support to Italian-speaking customers and helping them navigate through their inquiries and technical issues. Your expertise and dedication will play a key role in enhancing customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in Italian with professionalism and efficiency.
• Assist customers with product-related questions, troubleshooting issues, and providing guidance on services.
• Document customer interactions and maintain accurate records in the company’s customer relationship management (CRM) system.
• Collaborate with technical teams to resolve complex issues effectively and promptly.
• Provide feedback and insights on customer experiences and suggest improvements to service processes.
• Stay updated on product offerings and changes to ensure accurate information is provided to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a renowned Global Payment Technology Company. This role is perfect for individuals who are passionate about financial technology and dedicated to delivering outstanding customer service. As a representative, you will assist customers with their payment inquiries and support them in navigating the various services offered by our client.

Key Responsibilities

• Manage customer inquiries related to payment processing, account management, and service features via phone, email, and chat in Dutch.
• Provide timely and accurate information regarding payment solutions, transaction issues, and account setup.
• Assist customers with troubleshooting and resolving payment-related issues efficiently.
• Document all customer interactions and maintain accurate records in the CRM system for follow-up and analysis.
• Collaborate with internal teams to address customer needs and enhance overall service delivery.
• Stay informed about industry trends and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the Education & E-Learning industry. This role offers a fantastic opportunity for individuals who are passionate about education and dedicated to providing support to students and educators. As a customer service representative, you will assist clients in navigating our e-learning platforms and resources, ensuring a positive and enriching experience.

Key Responsibilities

• Handle customer inquiries related to educational services, e-learning platforms, and course information via phone, email, and chat in French.
• Provide guidance and support to students and educators on accessing resources and resolving technical issues.
• Assist with account management, including registrations, course enrollments, and payment inquiries.
• Document customer interactions accurately in our CRM system for tracking and analysis.
• Collaborate with educational teams to improve service delivery and meet customer needs.
• Stay updated on current educational trends and offerings to provide relevant information.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Fashion industry, tailored for our operations in Greece. This role is ideal for individuals passionate about fashion and committed to providing exceptional customer service. As a representative, you will engage with customers in Spanish, assisting them with their inquiries regarding our fashion products and ensuring a stylish shopping experience.

Key Responsibilities

• Handle customer inquiries related to fashion products, orders, and returns via phone, email, and live chat in Spanish.
• Provide guidance on sizing, style recommendations, and product availability.
• Assist customers with order processing, payment issues, and shipping information.
• Resolve customer complaints and issues promptly and effectively, ensuring a positive experience.
• Document all customer interactions accurately to maintain comprehensive records.
• Collaborate with the merchandising and logistics teams to enhance the customer experience.
• Stay updated on current fashion trends and product knowledge to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the fast-paced and exciting social media industry. In this role, you will be at the forefront of customer interaction, helping users navigate social media platforms while providing excellent support in Portuguese. Your passion for communication and social engagement will be key in enhancing the user experience.

Key Responsibilities

• Respond to customer inquiries and support requests related to social media platforms via phone, email, and chat in Portuguese.
• Troubleshoot user issues with account management, including profile setup, security settings, and content queries.
• Provide insights and guidance to users on best practices for using social media services effectively.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues as needed.
• Stay updated on platform updates, trends, and user policies to provide relevant information.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the manufacturing industry. This position is perfect for individuals who are proactive, detail-oriented, and passionate about providing exceptional customer service. In this role, you will assist clients and stakeholders in navigating their inquiries related to manufacturing processes and products while communicating effectively in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding manufacturing products, services, and orders through phone, email, and chat in Portuguese.
• Provide detailed information about product specifications, availability, and pricing.
• Assist customers with order management, including tracking and delivery inquiries.
• Resolve customer complaints and issues efficiently while ensuring a positive experience.
• Accurately document customer interactions and maintain up-to-date records in the CRM system.
• Collaborate with production and logistics teams to convey customer feedback and enhance service delivery.
• Stay informed on manufacturing industry trends and company offerings to provide relevant insights to customers.

Requirements