Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives for an Accounting Software Company in Greece. This role is ideal for individuals with a passion for technology and accounting who enjoy assisting customers with their software inquiries. In this position, you will support clients in navigating accounting software solutions, ensuring they have a seamless and positive experience in French and English.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries related to accounting software features and functionalities via phone, email, and chat in French.
• Assist customers with troubleshooting software issues and offer guidance on best practices for usage.
• Educate clients on software updates, new features, and technical support resources.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical support teams to resolve complex software issues in a timely manner.
• Stay updated on accounting principles and software developments to provide accurate information and support.

Requirements

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About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

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Accountabilities: