Position Summary

Gritter Francona is seeking a motivated Nuvolo Junior Trainer to support Operations & Maintenance (O&M) services for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line.

The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously provided through VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules enhance clinical asset lifecycle management, improve preventive maintenance documentation, and reduce downtime of critical medical devices across Veterans Medical Centers (VAMCs).

The Nuvolo Junior Trainer supports enterprise-wide training delivery, testing coordination, user adoption, and continuous improvement efforts across lower and Production environments.

The Nuvolo Junior Trainers Duties include but not limited to:

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Small Business Administration certified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

Position Location: Ft. Detrick, MD

The Logistics Analyst IV, Medical Liaison will provide comprehensive medical logistics support various Army units. This role involves coordinating medical sustainment operations, managing medical materiel, and ensuring optimal healthcare readiness. The LNO Systems Analyst will serve as a subject matter expert with comprehensive, in-depth knowledge of Army Automation Systems. These systems include, but are not limited to:

• Theater Enterprise-Wide Logistics System (TEWLS),
• LOGICOL System,
• Army Enterprise System Integration Program (AESIP),
• Global Combat Support System-Army (GCSS-A),
• Lead Materiel Integrator Decision Support Tool (LMI-DST),
• Medical Materiel Mobilization Planning Tool (M3PT),
• Other systems specifically authorized by PEO-S and PM SMD

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Technical Online Support Specialist who is eager to relocate to Sofia, Bulgaria. This role is ideal for motivated individuals who have a passion for technology and enjoy providing exceptional service to clients. You will be responsible for assisting our Dutch and Flemish-speaking customers with their technical inquiries, ensuring a seamless experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to Dutch and Flemish-speaking customers via online communication methods.
• Identify, troubleshoot, and resolve a variety of technical issues efficiently while maintaining a customer-centric approach.
• Provide clear and precise instructions to customers, guiding them through troubleshooting steps.
• Maintain comprehensive records of customer interactions and issue resolutions within our support system.
• Collaborate with internal teams to escalate complex problems and contribute to ongoing product improvements.
• Stay informed about product developments, service updates, and best practices in customer support to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch/Flemish Speaking Technical Online Support Specialists willing to relocate to Sofia, Bulgaria. This role invites individuals with a passion for technology and customer service to provide support to our Dutch and Flemish-speaking customers as they navigate our products and services.

Key Responsibilities

• Deliver exceptional technical support to Dutch and Flemish-speaking customers through online communication channels.
• Diagnose and resolve a range of technical issues efficiently, ensuring high levels of customer satisfaction.
• Guide clients through troubleshooting processes and offer clear, step-by-step instructions.
• Maintain detailed records of customer interactions and troubleshoot processes in our support system.
• Collaborate with internal teams to address complex issues and enhance customer experience.
• Stay updated on new product releases, service changes, and technical advancements to support customers effectively.

Requirements

Join Mercier Consultancy MD as a German Speaking IT Support Agent specializing in technology, and take advantage of our paid relocation to Greece! This role is perfect for tech-savvy individuals who enjoy assisting customers and resolving IT challenges. In this position, you will engage with our German-speaking clientele, providing top-notch support for their technical needs and ensuring a seamless experience with our products.

Key Responsibilities

• Deliver exceptional IT support services to German-speaking customers via phone, email, and chat.
• Troubleshoot a variety of technical issues, ensuring timely and effective resolution.
• Translate technical language into customer-friendly terms to facilitate understanding.
• Maintain accurate records of customer interactions and resolutions in our support system.
• Work closely with engineering and product teams to escalate and fix complex issues.
• Keep abreast of new product features and technological advancements to better assist customers.

Requirements

Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Service-Disabled Veteran-Owned Small Business. If you are looking for a company who has an overall rating on Glassdoor of 4.9 and who puts their people first, then continue to read below and join the FirstDiv team!

First Division Consulting is seeking experienced EW Systems Technicians to support field training, technical support, and integration of ground-based and shipboard Electronic Warfare (EW) Radio Frequency (RF) systems. These positions are based on-site in one of three OCONUS locations and require regular regional travel to conduct hands-on training and technical support for Military and NATO end users.

Key Responsibilities:

Mercier Consultancy MD is looking for a German Speaking Platform Support Specialist to join our team, working in the beautiful setting of Greece! In this exciting role, you will be responsible for assisting our German-speaking clients who utilize our online marketplace. Your expertise will help customers navigate the platform effectively, ensuring they have a positive experience.

Key Responsibilities

• Provide exceptional customer support to German-speaking users of our online marketplace via email, chat, and other digital communication channels.
• Assist clients with inquiries regarding platform features, account management, and troubleshooting issues.
• Guide customers through the process of using the marketplace, ensuring they receive the necessary support to maximize their experience.
• Document issues and interactions in our support system for quality assurance and reporting purposes.
• Collaborate with the product team to relay customer feedback and suggest improvements to enhance user experience.
• Stay informed about marketplace updates, policies, and industry trends to provide accurate information to clients.

Requirements