Mercier Consultancy MD is thrilled to offer a unique opportunity for Polish Speaking Customer Service Representatives for a Digital Marketing Platform, with the exciting option to work in Greece. This role is ideal for individuals who have a passion for digital marketing and a strong desire to provide exceptional support to clients in Polish. As part of our customer service team, you will assist clients in navigating our digital marketing services and products.

Key Responsibilities

• Manage customer inquiries related to the digital marketing platform via phone, email, and chat in Polish.
• Provide support and guidance on platform features, digital marketing strategies, and best practices.
• Assist clients with account setup, troubleshooting, and technical issues.
• Resolve customer concerns and complaints efficiently to ensure complete customer satisfaction.
• Document all interactions accurately in our CRM system for effective follow-up and service improvement.
• Collaborate with marketing and technical teams to enhance service delivery and customer experience.
• Stay informed about industry trends and updates to provide relevant assistance to clients.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives within the Travel & Hospitality sector. This position is perfect for individuals who have a passion for travel and are committed to providing exceptional customer service. As a representative, you will assist clients with their inquiries and help them make the most of their travel experiences, all while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in German.
• Provide detailed information on travel packages, special offers, and itineraries.
• Assist customers with booking modifications, cancellations, and concerns regarding their travel plans.
• Resolve customer complaints and issues promptly to ensure a positive travel experience.
• Document all customer interactions accurately in the CRM system for efficient follow-up and service improvement.
• Collaborate with travel suppliers and internal teams to enhance service delivery and customer satisfaction.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Spanish Speaking Customer Service Agent with a leading electronics company. This role provides the opportunity to work in beautiful Greece while offering superior support to Spanish-speaking customers. Your expertise and dedication will play a vital role in ensuring a positive customer experience with our innovative electronic products.

Responsibilities

• Provide exceptional support to Spanish-speaking customers via phone, email, and chat, answering inquiries related to our electronics products.
• Assist customers with product information, troubleshooting issues, and order management.
• Handle customer complaints with professionalism and aim for swift resolutions to enhance satisfaction.
• Accurately log customer interactions in our CRM system to maintain a high level of service quality.
• Collaborate with internal teams to ensure that customer feedback is incorporated into product development and service improvement.
• Stay current on product knowledge and updates to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is seeking motivated Polish-Speaking Customer Experts to join our team for a unique opportunity focusing on tobacco products in Greece. As a member of our customer service team, you will provide specialized support to our Polish-speaking clients, ensuring they receive accurate information and exceptional service related to our tobacco offerings.

Key Responsibilities

• Assist Polish-speaking customers with inquiries regarding tobacco products via phone, email, and chat.
• Provide accurate information about product specifications, usage guidelines, and company policies.
• Maintain up-to-date knowledge of tobacco regulations and industry standards to ensure compliance and support.
• Document customer interactions in our CRM system to maintain accurate records and facilitate follow-ups.
• Work collaboratively with internal teams to resolve customer issues and enhance the overall experience.
• Monitor customer feedback and communicate insights to management for service improvement.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Customer Support Representative for a prestigious jewelry company, with the flexibility of working remotely from beautiful Greece. In this role, you will be the primary contact for our French-speaking clients, providing exceptional service and assistance related to our exclusive jewelry collections.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding product details, orders, returns, and other service-related issues.
• Resolve customer complaints and issues efficiently, ensuring a delightful customer experience.
• Document all customer interactions thoroughly in our CRM system to support continual service improvement.
• Collaborate with sales and logistics teams to ensure seamless order fulfillment and customer satisfaction.
• Maintain up-to-date knowledge of jewelry products and industry trends to provide informed recommendations.

Requirements

About the Role

We are looking for a driven and strategic Business Development Manager (BDM) to lead our Marketing & Sales initiatives for IT services and solutions. This role is central to accelerating business growth, driving client acquisition, and building a strong market presence. You will work closely with leadership to shape go-to-market strategies and execute high-impact sales activities.

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Key Responsibilities

Business Development & Sales

· Identify and acquire new clients across IT, software, and digital transformation segments.

· Build and manage a strong sales pipeline; track opportunities from lead generation to closure.

· Conduct client meetings, product/service presentations, and solution positioning.

· Prepare proposals, RFP responses, and commercial quotations.

· Achieve monthly/quarterly revenue and target goals.

· Develop strategic partnerships and alliances to expand market reach.

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Marketing & Brand Growth

· Support marketing campaigns, digital initiatives, and lead-generation activities.

· Work closely with marketing teams on content, case studies, and promotional assets.

· Build brand visibility through events, webinars, client showcases, and networking forums.

· Conduct competitor analysis and market research to shape positioning and messaging.

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Client Relationship Management

Mercier Consultancy MD is excited to offer Dutch Speaking Jobs in Poland with a fully paid relocation package! This is a fantastic opportunity for individuals looking to advance their careers while experiencing life in the vibrant culture of Poland. As part of our team, you will engage with a diverse clientele, providing exceptional service in Dutch and enhancing their experience with our products and services.

Key Responsibilities

• Communicate effectively with Dutch-speaking customers across various channels, addressing inquiries and providing solutions.
• Assist clients with product information, order placements, and account management.
• Document customer interactions accurately in our CRM system, ensuring comprehensive records.
• Collaborate with the team to identify areas for service improvement and implement changes accordingly.
• Participate in training sessions to develop product knowledge and customer service skills.
• Adapt to a fast-paced environment and support the growth of the team.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Travel Consultant and experience the freedom of remote work while enjoying the splendid scenery of Greece! In this role, you will assist Dutch-speaking clients in planning their travel adventures from anywhere in Greece, combining your travel expertise with your passion for customer service.

Primary Responsibilities

• Provide exceptional support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Offer personalized recommendations on travel packages, destinations, and accommodations tailored to client preferences.
• Create customized travel itineraries that align with clients’ interests and budgets.
• Address and resolve customer inquiries and concerns with professionalism and efficiency.
• Maintain accurate records of client interactions in the CRM system for follow-ups and service improvement.
• Stay updated on travel industry trends and destination insights to provide informed advice to clients.

Requirements

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Customer Experience Agent to join our remote team based in Greece. In this role, you'll be an essential part of our commitment to delivering an outstanding customer experience to our Dutch-speaking clientele. This position offers you the flexibility of working from the comfort of your home while connecting with customers, understanding their needs, and providing them with impactful solutions.

Key Responsibilities

• Respond promptly to customer inquiries in Dutch through various channels, including phone, email, and live chat.
• Maintain, update, and manage customer information and interactions in our CRM system efficiently.
• Resolve customer concerns by identifying their needs and providing effective solutions, ensuring a seamless experience.
• Proactively follow up with customers to ensure satisfaction and gather feedback on product and service improvement.
• Collaborate with the team to cultivate a supportive and high-performing remote work environment.
• Stay informed about our products, services, and industry developments to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for a Danish Speaking Customer Experience Agent to join our remote team based in Greece! We are seeking passionate individuals who excel in customer service and are dedicated to providing exceptional support to our Danish-speaking clients. This role enables you to make a significant impact on our customer relationships while enjoying the benefits of remote work.

Key Responsibilities

• Deliver excellent customer support in Danish via multiple channels, including phone, email, and chat.
• Efficiently address customer inquiries and resolve issues to enhance customer satisfaction.
• Accurately document interactions and maintain records within our CRM system.
• Gather and analyze customer feedback to identify opportunities for service improvement.
• Collaborate with team members to share insights and develop strategies for improving the customer experience.
• Stay current on company products, services, and best practices in customer service.

Requirements