About the Role

We are looking for a driven and strategic Business Development Manager (BDM) to lead our Marketing & Sales initiatives for IT services and solutions. This role is central to accelerating business growth, driving client acquisition, and building a strong market presence. You will work closely with leadership to shape go-to-market strategies and execute high-impact sales activities.

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Key Responsibilities

Business Development & Sales

· Identify and acquire new clients across IT, software, and digital transformation segments.

· Build and manage a strong sales pipeline; track opportunities from lead generation to closure.

· Conduct client meetings, product/service presentations, and solution positioning.

· Prepare proposals, RFP responses, and commercial quotations.

· Achieve monthly/quarterly revenue and target goals.

· Develop strategic partnerships and alliances to expand market reach.

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Marketing & Brand Growth

· Support marketing campaigns, digital initiatives, and lead-generation activities.

· Work closely with marketing teams on content, case studies, and promotional assets.

· Build brand visibility through events, webinars, client showcases, and networking forums.

· Conduct competitor analysis and market research to shape positioning and messaging.

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Client Relationship Management

Mercier Consultancy MD is excited to offer Dutch Speaking Jobs in Poland with a fully paid relocation package! This is a fantastic opportunity for individuals looking to advance their careers while experiencing life in the vibrant culture of Poland. As part of our team, you will engage with a diverse clientele, providing exceptional service in Dutch and enhancing their experience with our products and services.

Key Responsibilities

• Communicate effectively with Dutch-speaking customers across various channels, addressing inquiries and providing solutions.
• Assist clients with product information, order placements, and account management.
• Document customer interactions accurately in our CRM system, ensuring comprehensive records.
• Collaborate with the team to identify areas for service improvement and implement changes accordingly.
• Participate in training sessions to develop product knowledge and customer service skills.
• Adapt to a fast-paced environment and support the growth of the team.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Travel Consultant and experience the freedom of remote work while enjoying the splendid scenery of Greece! In this role, you will assist Dutch-speaking clients in planning their travel adventures from anywhere in Greece, combining your travel expertise with your passion for customer service.

Primary Responsibilities

• Provide exceptional support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Offer personalized recommendations on travel packages, destinations, and accommodations tailored to client preferences.
• Create customized travel itineraries that align with clients’ interests and budgets.
• Address and resolve customer inquiries and concerns with professionalism and efficiency.
• Maintain accurate records of client interactions in the CRM system for follow-ups and service improvement.
• Stay updated on travel industry trends and destination insights to provide informed advice to clients.

Requirements

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Customer Experience Agent to join our remote team based in Greece. In this role, you'll be an essential part of our commitment to delivering an outstanding customer experience to our Dutch-speaking clientele. This position offers you the flexibility of working from the comfort of your home while connecting with customers, understanding their needs, and providing them with impactful solutions.

Key Responsibilities

• Respond promptly to customer inquiries in Dutch through various channels, including phone, email, and live chat.
• Maintain, update, and manage customer information and interactions in our CRM system efficiently.
• Resolve customer concerns by identifying their needs and providing effective solutions, ensuring a seamless experience.
• Proactively follow up with customers to ensure satisfaction and gather feedback on product and service improvement.
• Collaborate with the team to cultivate a supportive and high-performing remote work environment.
• Stay informed about our products, services, and industry developments to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for a Danish Speaking Customer Experience Agent to join our remote team based in Greece! We are seeking passionate individuals who excel in customer service and are dedicated to providing exceptional support to our Danish-speaking clients. This role enables you to make a significant impact on our customer relationships while enjoying the benefits of remote work.

Key Responsibilities

• Deliver excellent customer support in Danish via multiple channels, including phone, email, and chat.
• Efficiently address customer inquiries and resolve issues to enhance customer satisfaction.
• Accurately document interactions and maintain records within our CRM system.
• Gather and analyze customer feedback to identify opportunities for service improvement.
• Collaborate with team members to share insights and develop strategies for improving the customer experience.
• Stay current on company products, services, and best practices in customer service.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Player Support Specialist dedicated to supporting Riot Games accounts, fluent in both Polish and English, based in the beautiful city of Sofia, Bulgaria. This role is ideal for gaming enthusiasts who are passionate about providing top-tier support and ensuring players have the best possible experience. You will be the frontline support for Polish-speaking players, helping them navigate their gaming queries effectively.

Key Responsibilities

• Offer high-quality player support in both Polish and English via various communication channels.
• Assist players with inquiries related to their Riot Games accounts, game features, and technical issues.
• Resolve player concerns promptly and effectively to enhance overall satisfaction and loyalty.
• Document player interactions thoroughly for ongoing service improvement.
• Collaborate with development and community management teams to communicate player feedback and insights.
• Stay updated on game developments, features, and player support best practices.

Requirements

Mercier Consultancy MD is seeking a dedicated Polish Speaking Gaming Support Specialist! This unique role invites you to provide exceptional gaming support to Polish-speaking customers while enjoying the opportunity for paid relocation to the vibrant city of Sofia, Bulgaria. If you have a passion for gaming and a drive to help others, we want you on our team!

Key Responsibilities

• Provide stellar customer service in Polish through email correspondence.
• Assist gamers with inquiries regarding gameplay, account management, and technical support.
• Troubleshoot and resolve issues swiftly to enhance customer satisfaction.
• Document all customer interactions accurately and contribute to service improvement efforts.
• Collaborate with development teams to relay player feedback and suggest game enhancements.
• Stay updated on the latest gaming trends to provide informed support.

Requirements

Mercier Consultancy MD is proud to offer an exciting opportunity to work remotely across beautiful Greece with two leading companies, Eneco and Proximus. This role is perfect for individuals who are enthusiastic about customer service and eager to represent renowned brands from the comfort of their own home. In your position, you will engage with customers, provide solutions, and deliver exceptional service to enhance their experiences.

Key Responsibilities

• Manage incoming customer inquiries and provide informative assistance regarding Eneco and Proximus services.
• Guide customers through their questions and concerns, ensuring clear and friendly communication.
• Document interactions accurately in the CRM system for follow-up and service improvement.
• Collaborate effectively with team members to provide comprehensive support and address client needs.
• Stay updated on product knowledge, promotions, and policies to provide accurate information.
• Deliver solutions that enhance customer satisfaction and promote brand loyalty.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Hungarian Speaking Game Support Advisor, with relocation to Sofia fully covered. This position is perfect for gaming enthusiasts who enjoy helping others and providing support to players. As a Game Support Advisor, you will assist Hungarian-speaking players in navigating their inquiries, ensuring they have a seamless and enjoyable gaming experience.

Key Responsibilities

• Deliver outstanding game support to Hungarian-speaking customers through email.
• Assist players with game inquiries, technical issues, account management, and gameplay questions.
• Provide timely and accurate solutions to player concerns, ensuring high satisfaction levels.
• Document player interactions and feedback in the CRM system to support continual service improvement.
• Collaborate with development and community teams to relay player feedback and contribute insights for better service.
• Stay updated on game features, events, and industry trends to offer knowledgeable and relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Czech Speaking Gaming Support Specialist! This position allows you to provide top-notch support to Czech-speaking gamers while enjoying the vibrant lifestyle of Sofia, Bulgaria, with paid relocation. If you have a passion for gaming and excellent customer service skills, this might be the perfect role for you!

Key Responsibilities

• Deliver friendly and knowledgeable support to customers in Czech via email communication.
• Assist gamers with questions regarding gameplay, account issues, and technical problems.
• Resolve customer inquiries efficiently while ensuring an engaging gaming experience.
• Maintain accurate records of customer interactions for continuous service improvement.
• Collaborate with game development teams to provide valuable player feedback and insights.
• Stay informed about the latest gaming trends and updates to enhance support effectiveness.

Requirements