Mercier Consultancy MD is excited to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a popular Social Media Platform, with the opportunity to work in Greece. This role is designed for individuals who are passionate about social media and dedicated to providing outstanding support to users. As a representative, you will assist customers in Croatian, helping them navigate the platform and addressing their inquiries effectively.

Key Responsibilities

• Manage customer inquiries related to account issues, content moderation, and platform features via phone, email, and chat in Croatian.
• Provide clear and comprehensive guidance on the functionalities of the social media platform.
• Assist users with troubleshooting technical issues and ensuring prompt resolutions.
• Resolve customer complaints and inquiries efficiently to maintain high satisfaction levels.
• Document all customer interactions accurately in the CRM system for future reference and follow-up.
• Collaborate with internal teams to improve user experience and enhance service delivery.
• Stay informed about social media trends and updates to provide relevant assistance.

Requirements

Mercier Consultancy MD is pleased to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in the picturesque environment of Greece. This role is tailored for individuals who are enthusiastic about online shopping and committed to delivering exceptional customer support. As a representative, you will assist customers in Croatian, addressing their inquiries and ensuring a positive shopping experience.

Key Responsibilities

• Manage customer inquiries related to the e-commerce platform, including order processing, returns, and product information via phone, email, and chat in Croatian.
• Provide clear and comprehensive assistance on account management, payment options, and shipping inquiries.
• Resolve customer complaints and issues efficiently, ensuring a high standard of satisfaction.
• Document customer interactions and feedback accurately in the CRM system for tracking and follow-up.
• Collaborate with other departments to enhance service delivery and improve customer experience.
• Stay informed about product offerings, promotions, and e-commerce trends to provide updated assistance.

Requirements

Mercier Consultancy MD is pleased to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a prestigious Airline Company, with the chance to work in the picturesque setting of Greece. This role is perfect for individuals who are passionate about the travel industry and committed to providing exceptional customer support. As a representative, you will assist customers in Croatian, addressing their inquiries and ensuring a seamless travel experience.

Key Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, baggage, and travel information via phone, email, and chat in Croatian.
• Provide clear and accurate information regarding flight schedules, ticket prices, and airline policies.
• Assist customers with troubleshooting issues related to bookings and account management.
• Resolve customer complaints and concerns efficiently to ensure high levels of customer satisfaction.
• Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
• Collaborate with other departments to improve service delivery and address customer needs effectively.
• Stay informed about travel regulations and airline industry trends to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Croatian Speaking Customer Service Representatives at an innovative AI & Technology Company, with the chance to live and work in Greece. This role is ideal for individuals who are passionate about technology and dedicated to delivering exceptional customer support. As a representative, you will assist clients in Croatian, addressing their inquiries related to AI products and services.

Key Responsibilities

• Handle customer inquiries regarding AI and technology solutions, account management, and user assistance via phone, email, and chat in Croatian.
• Provide detailed information about technology products, features, and applications to enhance customer understanding.
• Assist customers with troubleshooting technical issues and ensure timely resolutions.
• Resolve customer complaints and issues effectively to maintain high satisfaction levels.
• Document all customer interactions in the CRM system to ensure accurate tracking and follow-up.
• Collaborate with internal teams to improve service delivery and user experience.
• Stay informed about the latest trends in AI and technology to provide up-to-date support and guidance.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Agent to join our team in Athens, Greece, in partnership with Booking.com. This role is perfect for individuals who are passionate about customer service and travel. As a Customer Agent, you will support our Croatian-speaking customers with their booking inquiries, ensuring they have a smooth and enjoyable experience.

Key Responsibilities

• Provide outstanding customer service in Croatian via phone, email, and chat.
• Assist customers with booking inquiries, changes, and cancellations efficiently.
• Resolve customer issues and complaints promptly while ensuring satisfaction.
• Document customer interactions and inquiries accurately in our CRM system.
• Collaborate with other departments to enhance service delivery and customer satisfaction.
• Stay updated on Booking.com policies, travel trends, and promotional offers.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

About TMS

Top Marine Service (TMS) Agency established in 2006 and built upon its core values of reliability and integrity to deliver marine, shipping, and support services to upstream and downstream companies across the West African (WAF) region.

With over 19 years of West African operation experience, TMS has developed a deep understanding of the local landscape. This expertise is supported by strong infrastructure and strategic connections, giving us a competitive advantage. TMS has made significant investments in resources, equipment, and warehousing capacity to meet vessel owners’ and managers’ growing demands for spares and consumables.

TMS is committed to providing prompt, cost-effective services while upholding international standards and fostering local regeneration and employment.

Role Overview

The Business Development Executive, based in Athens, will lead commercial growth by developing and expanding relationships with Greek shipowners whose fleets operate in West Africa. This role serves as the primary commercial link between our organisation and the Greek shipping community, with a clear mandate to secure new agency service contracts for vessels calling at or operating offshore in our key hubs of Lomé (Togo) and Lagos (Nigeria).

Requirements

Mercier Consultancy MD is excited to present a range of career opportunities for German-speaking professionals looking to work in the beautiful country of Greece! All positions come with a fully paid relocation package, making this an ideal chance to advance your career while exploring a new culture and environment. Join our dedicated team and become part of a company that values talent, expertise, and customer satisfaction.

Key Responsibilities

• Provide excellent customer support in German through various channels, including phone, email, and chat, depending on the role.
• Assist clients with inquiries, resolving issues and delivering information effectively.
• Document all customer interactions accurately in our CRM system for follow-up and reporting.
• Collaborate with team members to ensure a smooth workflow and high-quality service delivery.
• Stay updated on company policies, product knowledge, and industry trends to enhance client support.
• Engage with customers to build rapport and foster loyalty across various segments.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for Dutch-English Customer Service Representatives supporting Booking.com, with the chance to work in the vibrant setting of Greece. This role is ideal for individuals who are passionate about travel and hospitality, and who excel in providing top-notch customer support. As a representative, you will assist customers in both Dutch and English, helping them with their inquiries related to booking accommodations and travel services.

Key Responsibilities

• Handle customer inquiries regarding bookings, changes, and cancellations via phone, email, and chat in Dutch and English.
• Provide information on accommodation options, pricing, and travel guidelines to assist customers with their decisions.
• Resolve customer complaints and issues efficiently to ensure a high level of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address client needs effectively.
• Stay informed about travel trends and Booking.com policies to provide accurate and up-to-date assistance.

Requirements