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Dutch Speaking Customer Service Agent At MCP

posted by: spj_bot

Mercier Consultancy MD is excited to announce a vacancy for a Dutch Speaking Customer Service Agent at MCP. In this role, you will be the frontline representative for our Dutch-speaking customers, providing them with top-tier support and service that reflects the company's dedication to excellence.


Responsibilities

  • Support Dutch-speaking customers through various communication channels, including phone, email, and chat, addressing their inquiries and assisting them with product-related questions.
  • Deliver prompt and accurate information about products, services, and account management while ensuring a smooth customer experience.
  • Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
  • Record and document interactions in the CRM system to track customer feedback and service quality.
  • Collaborate with team members to enhance processes and improve overall customer service.
  • Stay informed about the latest products, promotions, and updates to better assist customers.

Requirements

Job Skills

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Dutch Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Dutch Speaking Customer Service Representatives in the aviation industry. This is a fantastic opportunity for those who are passionate about travel and aviation, and who are eager to provide exceptional support to customers in their interactions with airlines and aviation services. In this role, you will assist passengers and clients in Dutch, ensuring they receive accurate information and assistance for a smooth travel experience.


Key Responsibilities

  • Manage customer inquiries regarding flight information, bookings, and airline services via phone, email, and live chat in Dutch.
  • Provide assistance with changes to existing reservations, cancellations, and refunds.
  • Support customers in understanding baggage policies, boarding procedures, and travel regulations.
  • Document all customer interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with operational and technical teams to address queries and enhance service delivery.
  • Stay updated on industry trends and airline policies to provide relevant information to customers.

Requirements

Job Skills

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