Mercier Consultancy MD is proud to announce an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, based in beautiful Greece. In this role, you will be a key player in providing exceptional service to German-speaking customers as they navigate their travel experiences.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodations.
• Provide expert guidance and support to ensure customer satisfaction and a seamless experience.
• Handle customer complaints and resolve issues effectively and efficiently.
• Document customer interactions in the CRM system, maintaining accurate records for quality control.
• Collaborate with team members to enhance service delivery and customer engagement.
• Stay well-informed about current offers, travel information, and Booking.com services to provide accurate assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for German Speaking Customer Service Representatives in the Data sector. This position is based in Greece and is perfect for candidates who have a passion for data and are committed to providing exceptional customer service. In this role, you will assist clients with their inquiries related to data services, ensuring they receive accurate information and support in German.

Key Responsibilities

• Handle customer inquiries regarding data services, products, and account management via phone, email, and live chat in German.
• Provide technical support and guidance on data-related questions and issues.
• Assist customers with troubleshooting, service modifications, and account updates.
• Document all customer interactions accurately in the CRM system for efficient reporting.
• Collaborate with data management teams to enhance service delivery and resolve client concerns.
• Stay informed about industry developments and updates to provide clients with current information and best practices.

Requirements

Join Mercier Consultancy MD as a German Speaking Customer Care Specialist in the exciting world of Streaming! This role offers a unique opportunity to leverage your passion for entertainment while providing top-tier customer support to German-speaking clients. Work in the beautiful surroundings of Greece, where you can enhance your career in a vibrant and dynamic industry.

Key Responsibilities

• Deliver outstanding customer support in German via various channels including phone, email, and live chat for streaming services.
• Assist customers with their inquiries, account management, and troubleshooting issues related to streaming content.
• Collaborate with technical teams to resolve customer issues effectively and efficiently.
• Document and maintain accurate records of customer interactions within our CRM system.
• Identify opportunities to improve customer satisfaction and suggest innovative solutions to enhance the user experience.
• Stay informed about the latest trends in the streaming industry to provide customers with accurate and relevant information.

Requirements

Join the enthusiastic team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the booming e-commerce sector! This position offers you an incredible opportunity to work in the beautiful country of Greece while utilizing your language skills to assist customers. If you have a passion for helping others and want to thrive in a vibrant work environment, we want to hear from you!

Key Responsibilities

• Provide top-notch customer support to German-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to e-commerce transactions, product inquiries, and troubleshooting.
• Collaborate with the operations team to resolve issues quickly and efficiently, ensuring customer satisfaction.
• Document customer interactions accurately within our CRM system and follow up as necessary.
• Identify and suggest improvements to enhance the overall customer experience.
• Stay informed on the latest product offerings, promotions, and policies to deliver accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Customer Care Specialist focused on Digital Payments! This role invites you to be part of a dedicated team that supports the dynamic and fast-paced world of digital transactions, all while enjoying the stunning beauty of Greece. If you are passionate about technology and customer care, this is the perfect opportunity for you!

Key Responsibilities

• Provide exceptional customer support in German for inquiries related to digital payment solutions via multiple channels including phone, email, and chat.
• Help customers understand our products, resolve payment issues, and ensure a seamless payment experience.
• Collaborate with cross-functional teams to address customer inquiries effectively and enhance service delivery.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Gather customer feedback to identify trends and suggest improvements in processes and services.
• Stay up-to-date with digital payment technologies and industry trends to inform customers appropriately.

Requirements

Mercier Consultancy MD is seeking a passionate German Speaking Community Support representative specializing in Social Media to join our team in beautiful Greece. In this role, you will be the face of our brand on various social media platforms, providing exceptional support to our users and fostering a positive community experience. You will assist German-speaking users by addressing their inquiries, resolving issues, and enhancing overall user engagement.

Key Responsibilities

• Provide timely and effective support to users via social media channels in German, ensuring inquiries are addressed professionally.
• Engage with the community by responding to comments, messages, and reviews, creating a welcoming and supportive environment.
• Identify trends in user feedback and escalate issues to the relevant teams for resolution.
• Collaborate with the marketing and content teams to create engaging and relevant social media content.
• Monitor the social media landscape for ongoing trends and user sentiment to inform community strategies.
• Stay updated on best practices in community support and social media management.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Client Support Representative in the finance sector. This position offers the chance to work in beautiful Greece while helping clients navigate their financial needs in German. If you are a detail-oriented professional with a passion for client support, we invite you to join our dynamic team!

Key Responsibilities

• Provide exceptional support to German-speaking clients on various financial inquiries via phone, email, and chat.
• Assist clients with account management, transactions, and product inquiries, ensuring accurate and timely responses.
• Troubleshoot client issues and provide solutions to effectively resolve concerns.
• Document client interactions and maintain comprehensive records in our CRM system.
• Work closely with other departments to streamline service delivery and improve client experiences.
• Stay up-to-date with financial products and services, as well as regulatory changes, to provide informed support.

Requirements

Partner Engineer (Developer Relations)

Location: European timezones strongly preferred, but will consider people who can overlap 6+ hours a day

Remote | Full-time

Compensation: $120K - $140K

Our client is a pioneering technology firm developing advanced solutions to enable seamless cross-chain interactions within an automated, intent-driven world. By connecting AI, services, and financial applications, the organization designs liquidity layers where smart contracts, AI agents, and blockchain networks synchronize in real-time. With deep expertise in cryptography and decentralized finance (DeFi), the team is redefining the infrastructure of intelligent agents across global networks.

An opportunity has emerged for a proactive Partner Engineer (DevRel) to drive the adoption of these cross-chain protocols, manage strategic partnerships, and engage with the broader developer ecosystem. This role requires a blend of hands-on engineering expertise and developer advocacy. The successful candidate will serve as the primary technical point of contact for integrations, ensuring that developers and users can seamlessly leverage the platform's capabilities within their own applications. This position operates in a high-agility startup environment that values creativity, technical excellence, and the mission of building an open, transparent decentralized future.

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Telecom Company in Greece. This position is perfect for individuals who are passionate about telecommunications and dedicated to delivering exceptional customer service. You will assist clients with their telecom needs and inquiries, providing support in French.

Key Responsibilities

• Address customer inquiries related to telecommunications services, billing, and account management via phone, email, and live chat in French.
• Provide accurate information about available plans, promotions, and device functionalities.
• Assist customers in troubleshooting technical issues and resolving service-related concerns.
• Document customer interactions thoroughly in the CRM system for tracking and follow-up.
• Work collaboratively with technical and sales teams to improve service delivery.
• Stay updated on the latest telecom trends and company offerings to provide informed support to customers.

Requirements