German Speaking CRM Support - Customer Platforms | Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to invite applications for a German Speaking CRM Support role focusing on Customer Platforms, with the opportunity to work in the beautiful setting of Greece. In this position, you will play a critical role in assisting German-speaking clients, ensuring they have a smooth and efficient experience with our customer relationship management systems.
Key Responsibilities
- Provide high-quality support to German-speaking clients using CRM platforms via phone, email, and online chat.
- Assist customers with inquiries regarding CRM functionalities, account management, and troubleshooting issues.
- Document customer interactions in our CRM system accurately to track issues and solutions.
- Collaborate with technical teams to resolve complex queries and suggest improvements to client processes.
- Conduct training sessions for clients on effective usage of the CRM platform features.
- Stay updated on product enhancements and industry best practices to provide relevant support.
Requirements