German Speaking Banking Support - Digital Bank | Work In Greece
posted by: spj_bot
Join the innovative team at Mercier Consultancy MD as a German Speaking Banking Support Specialist for a cutting-edge Digital Bank! We are excited to offer the chance to work in the vibrant landscape of Greece, where you can leverage your banking knowledge and superior customer service skills to assist our valued clients.
As a key member of our support team, you will engage directly with German-speaking customers, providing them with the assistance they need to navigate their banking services and ensuring a smooth and positive experience.
Key Responsibilities
- Assist German-speaking customers with inquiries regarding digital banking services via phone, email, and chat.
- Provide clear and concise information about banking products, account management, and troubleshooting issues.
- Resolve customer concerns in a timely manner while maintaining a high level of professionalism.
- Document all client interactions accurately in our CRM system for follow-up and quality improvement.
- Collaborate with internal teams to enhance the overall customer experience and streamline support processes.
- Stay informed on banking regulations and digital solutions to provide informed assistance.
Requirements