Danish Speaking Customer Service for Telecommunications Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Telecommunications Company, located in Greece. This role is designed for individuals who are passionate about technology and customer service. As a representative, you will assist customers in Danish, addressing their inquiries and providing outstanding support for telecommunications services.
Key Responsibilities
- Manage customer inquiries regarding telecommunication services, including mobile plans, account issues, and technical support via phone, email, and chat in Danish.
- Provide detailed information on service plans, features, and promotional offers.
- Assist customers with technical troubleshooting and ensure effective resolutions to enhance their experience.
- Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
- Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
- Collaborate with internal teams to improve service delivery and address customer needs effectively.
- Stay informed about industry trends and new telecommunications technologies to provide relevant assistance.
Requirements