Mercier Consultancy MD is thrilled to present a unique opportunity for Portuguese Speaking Customer Service Representatives in the construction industry. If you have a knack for helping people and a passion for construction projects, this role is crafted for you. As a key member of our customer service team, you will engage with clients and stakeholders, providing support and information about construction services in Portuguese.

Key Responsibilities

• Handle customer inquiries related to construction services, project specifications, and timelines via phone, email, and chat in Portuguese.
• Provide clients with accurate information regarding service offerings, pricing, and project management.
• Assist customers with documentation processes, including quotes and contracts.
• Resolve customer issues and concerns promptly, ensuring a high level of satisfaction.
• Document all interactions and follow up to ensure continued support.
• Collaborate with internal teams to improve service delivery and customer experience.
• Stay informed about industry trends and product offerings to provide authoritative assistance.

Requirements

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the automotive industry. This role offers a fantastic opportunity for individuals who are enthusiastic about customer support and have a passion for automotive products and services. As a member of our team, you will assist customers in navigating their inquiries, providing them with the necessary information and support in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding automotive products and services via phone, email, and chat in Portuguese.
• Provide detailed information on vehicle features, pricing, service options, and warranty details.
• Assist customers with their account management, including service bookings and inquiries about maintenance.
• Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system to maintain comprehensive records.
• Collaborate with internal teams to ensure timely responses to customer questions and issues.
• Stay updated on automotive industry trends and product knowledge to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are enthusiastic about technology and have a passion for assisting customers with their telecommunications needs. As a representative, you will provide essential support in Polish, ensuring that customers receive timely and effective solutions to their inquiries.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, rates, and troubleshooting via phone, email, and chat in Polish.
• Provide guidance on service activation, account management, and device usage.
• Resolve customer complaints and technical issues while ensuring a high level of satisfaction.
• Accurately document customer interactions in the CRM system for reference and follow-up.
• Stay informed about current telecommunications products, services, and promotions.
• Work collaboratively with internal teams to enhance service delivery and customer experience.

Requirements

Mercier Consultancy MD is eager to announce an opening for Polish Speaking Customer Service Representatives in the healthcare industry. This is a fantastic opportunity for individuals who are committed to providing compassionate support and assistance to patients and healthcare providers. In this role, you will communicate in Polish and play a vital part in helping clients navigate their healthcare options and access essential services.

Key Responsibilities

• Respond to customer inquiries regarding healthcare services, appointment scheduling, and insurance queries via phone, email, and chat in Polish.
• Provide information to patients about treatment plans, health resources, and service eligibility.
• Assist in resolving issues related to services, ensuring a high level of patient satisfaction.
• Document all customer interactions and maintain accurate records in the system.
• Work collaboratively with healthcare professionals and administrative staff to enhance service delivery.
• Stay up-to-date on healthcare policies, programs, and updates to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Polish Speaking Customer Service Representatives in the aviation industry. This role is perfect for individuals who are passionate about customer service and want to work in a fast-paced, dynamic environment. You will be responsible for assisting passengers and airline partners with their inquiries, providing up-to-date information, and ensuring a seamless experience within the aviation sector.

Key Responsibilities

• Manage customer inquiries related to flight bookings, changes, cancellations, and other airline services via phone, email, and chat in Polish.
• Provide accurate information regarding flight schedules, baggage policies, and airline services.
• Assist customers in resolving issues and inquiries promptly, ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with various departments to address customer needs and enhance service delivery.
• Stay informed about airline policies, procedures, and industry developments.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives within the retail industry. This role is ideal for individuals who possess a passion for customer engagement and are enthusiastic about providing excellent service to clients across the Nordic region. As a representative, you will be the face of our retail brand, assisting customers with their inquiries and enhancing their shopping experience in their native language.

Key Responsibilities

• Handle customer inquiries related to retail products, online orders, and store policies through phone, email, and live chat in Nordic languages.
• Provide product information, assistance with sales, and support for returns and exchanges.
• Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
• Document all customer interactions and maintain records accurately in the customer relationship management (CRM) system.
• Collaborate with the sales and inventory teams to address customer needs and feedback.
• Stay informed about product promotions, new arrivals, and retail trends to provide customers with relevant information.

Requirements

Mercier Consultancy MD is thrilled to announce a new opportunity for Nordic Speaking Customer Service Representatives in the automotive industry. This role is perfect for enthusiastic individuals with a passion for cars and a commitment to delivering exceptional customer experiences. You will be the first point of contact for customers, assisting them with inquiries related to automotive products and services in their native Nordic languages.

Key Responsibilities

• Manage customer inquiries related to automotive services, vehicle specifications, and warranty information via phone, email, and chat in Nordic languages.
• Provide information on product features, pricing, and dealer locations.
• Assist customers with service appointments, troubleshooting vehicle issues, and processing warranty claims.
• Resolve customer concerns promptly, ensuring a high level of satisfaction.
• Document interactions accurately in the customer management system for follow-up and quality assurance.
• Collaborate with sales and service teams to improve customer experience and satisfaction.
• Stay up-to-date on automotive industry trends and company products to provide informed assistance.

Requirements

Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives to join our team in the healthcare industry. This rewarding position offers the opportunity to provide essential support to patients and healthcare providers, ensuring that all inquiries are addressed with professionalism and care. If you are fluent in German and have a passion for helping others, we want to hear from you!

Key Responsibilities

• Respond to customer inquiries related to healthcare services, products, and procedures via phone, email, and chat in German.
• Provide accurate and comprehensive information to patients and healthcare professionals regarding services and protocols.
• Assist with appointment scheduling, billing inquiries, and insurance claims.
• Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with clinical and administrative teams to facilitate exceptional service delivery.
• Stay informed about changes in healthcare regulations and policies to provide up-to-date information.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives in the automotive industry. Join our team and become a vital part of a passionate group dedicated to providing excellent customer support. In this role, you will assist customers with inquiries related to automotive products and services, utilizing your fluency in German to ensure they receive the best possible experience.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and maintenance via phone, email, and chat in German.
• Provide information on vehicle specifications, service options, and warranty details.
• Assist customers with troubleshooting and issue resolution while ensuring a high level of satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to address any customer concerns effectively.
• Stay updated on automotive industry trends and product knowledge to enhance customer service.

Requirements

Union Maritime is a leading global shipowner and shipping solutions provider, powering global trade by transporting essential cargo safely, sustainably, and efficiently. We operate with an unwavering commitment to excellence, leveraging extensive maritime expertise and innovative technologies to deliver reliable and agile services, enabling our partners to unlock new growth opportunities. We strive to build long-term partnerships and foster a culture of sustainability that creates value for our customers, crew, and the global communities we serve. 

We prioritise safety and environmental responsibility in all operations, continuously embracing digital innovation to optimise performance and reduce our ecological footprint. 

​We are currently looking for a junior role within the Post Fixtures Team at UML to support the Team leader and be responsible for their own claims and outstanding recoveries​ 

Requirements