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Dutch Speaking Customer Service for Public Utilities Company - Work In Bulgaria

posted by: spj_bot

Mercier Consultancy MD is pleased to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a Public Utilities Company, with the unique chance to work in Bulgaria. This role is perfect for individuals who are passionate about public service and dedicated to assisting customers with their utility inquiries. As a representative, you will engage with customers in Dutch, providing essential information and support.


Key Responsibilities

  • Handle customer inquiries related to public utility services, including water, gas, and electricity, via phone, email, and chat in Dutch.
  • Provide accurate information about service options, billing issues, and customer account inquiries.
  • Assist customers in troubleshooting service issues and facilitating service requests.
  • Resolve complaints and concerns efficiently while ensuring a high level of customer satisfaction.
  • Document all customer interactions in the CRM system for accurate tracking and follow-up.
  • Collaborate with internal teams to improve service delivery and customer experience.
  • Stay informed about changes in public utility regulations and service offerings to effectively assist customers.

Requirements

Job Skills

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Dutch Speaking Customer Service for Public Utilities Company - Work In Sofia

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Service Representatives for a Public Utilities Company, with the exciting prospect of working in Sofia. This role is perfect for individuals who are passionate about providing exceptional service to the community and eager to engage with customers in the public utilities sector. You will act as a primary point of contact for clients in Dutch, addressing their inquiries and assisting them with various utility services.


Key Responsibilities

  • Respond to customer inquiries related to public utility services, including water, electricity, and gas, via phone, email, and live chat in Dutch.
  • Provide information regarding service plans, rates, account management, and billing inquiries.
  • Assist customers with service requests, troubleshooting issues, and problem resolution.
  • Document all customer interactions accurately and maintain detailed records in the CRM system.
  • Collaborate with internal teams to ensure timely resolution of customer issues and inquiries.
  • Stay informed on relevant regulations, company policies, and community initiatives to provide accurate information to customers.

Requirements

Job Skills

View the job post & apply
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