We're looking for French speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in French
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Position Overview: As a CRA Manager at Excelya, you will lead and oversee a team of Clinical Research Associates to ensure the successful monitoring and management of clinical trials. You will be responsible for maintaining high-quality standards, ensuring compliance with regulatory guidelines, and driving continuous improvement within the team. This role requires strong leadership, excellent communication skills, and a deep understanding of clinical research processes.

Key Responsibilities:

• Manage and supervise a team of CRAs, providing guidance, training, and performance evaluations.
• Ensure clinical trial monitoring activities adhere to ICH-GCP guidelines, standard operating procedures (SOPs), and regulatory requirements.
• Coordinate with project teams to ensure timely study execution and resolve site issues.
• Monitor study progress and data quality through regular communication with sites and internal stakeholders.
• Implement best practices for clinical monitoring and promote a culture of excellence within the team.
• Support recruitment, onboarding, and professional development of CRA team members.
• Participate in strategic planning to optimize clinical operations and resource management.

Requirements

Qualifications and Skills:

About the Job

Excelya invites you to join a team defined by Audacity, Care, and Energy. We foster bold innovation and support a collaborative environment where personal and professional growth thrive.

As a Clinical Research Associate at Excelya, you will be integral to ensuring the successful execution of clinical trials by overseeing site activities, adherence to protocols, and regulatory compliance. This role is pivotal in advancing clinical projects that aim to improve patient care.

Main Responsibilities:

• Conduct site initiation, monitoring, and close-out visits to ensure compliance with clinical trial protocols.
• Maintain effective communication with investigators and site staff to support trial progress.
• Review and verify clinical trial data and documentation for accuracy and completeness.
• Monitor patient safety and data integrity throughout the study duration.
• Assist in preparation for audits and inspections, ensuring sites are inspection-ready.
• Report deviations, adverse events, and other study-related issues in a timely manner.
• Collaborate with project managers to provide updates and address challenges encountered at sites.

Requirements

Requirements:

About the Job

Join Excelya as a Vendor Manager Biocollection, where Audacity, Care, and Energy define who we are and how we work. This role is essential in managing vendor relationships specifically related to biocollection processes to ensure the highest quality and compliance in clinical studies.

Main Responsibilities:

• Manage and coordinate biocollection vendors throughout all phases of clinical trials.
• Negotiate contracts, monitor vendor performance, and ensure compliance with regulatory requirements and study protocols.
• Collaborate closely with internal teams and external partners to align expectations and timelines.
• Ensure proper documentation, data transfer, and timely resolution of issues related to biocollection activities.
• Support risk assessment and mitigation plans regarding biocollection vendors.
• Contribute to study kick-off meetings, vendor selection processes, and contract management.

Requirements

About You

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We are committed to creating innovative solutions and fostering a collaborative and inclusive work environment.

The consultant will contribute to pharmacokinetics (PK) activities across Phase I to Phase III clinical trials, ensuring the timely delivery of high‑quality PK analyses, interpretations, and documentation. This role involves close collaboration with clinical, non-clinical, and modeling teams to deliver robust pharmacokinetic data and modeling outputs that inform drug dosing strategies and regulatory submissions.

Main responsibilities:

About the Job

Excelya is looking for a motivated Clinical Research Associate to join our dedicated Clinical Operations team. As part of our company values of Audacity, Care, and Energy, you will contribute to advancing innovative clinical trials that improve patient outcomes.

In this role, you will oversee all aspects of clinical trials from site initiation to close-out, ensuring compliance with protocols and regulations while building strong relationships with study investigators and site staff.

Key Responsibilities:

• Conduct site initiation visits, monitoring visits, and close-out visits.
• Ensure site compliance with study protocols, ICH-GCP guidelines, and applicable regulations.
• Communicate effectively with study sites to facilitate the trial process and address any issues that arise.
• Review and verify study-related documents and data for accuracy and completeness.
• Monitor patient safety and data integrity throughout the study.
• Assist in preparing for audits and regulatory inspections.
• Provide regular updates to project managers and stakeholders about site progress and challenges.

Requirements

Requirements:

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Pharmacovigilance. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities:

Position Overview

Excelya is seeking a dedicated Data Owner Support professional to join our growing Data Management team. In this role, you will collaborate closely with Data Owners to ensure data quality, governance, and compliance while supporting the execution of data-related strategies within clinical research and drug development projects.

As part of an innovative and dynamic company, you will contribute to enhancing data processes and help shape the future of data management in the pharmaceutical and life sciences sector.

Key Responsibilities

French Customer Service Representative – The Ultimate Expat Experience in Athens

Are you ready to turn your career into an adventure? We are seeking vibrant, communicative individuals to join one of the world’s leading outsourcing partners at their state-of-the-art hub in Athens, Greece.

This isn't just a job; it’s an invitation to live in the cradle of Western civilization while representing some of the most prestigious global brands in tech, retail, and travel.

The Experience

We believe that where you work is just as important as what you do. By joining our team, you aren't just taking a seat in an office; you are joining a multicultural community of over 11,000 employees from 110+ nationalities.

• Sun & Culture: Spend your weekends exploring the Acropolis, lounging on the Athenian Riviera, or island-hopping across the Aegean.
• A Smooth Landing: We provide a complete relocation package, including flight tickets, airport pickup, and initial hotel accommodation to help you settle into your new Mediterranean lifestyle.
• Modern Workspace: Work in "Great Place to Work" certified environments featuring onsite cafeterias, relaxation zones, and organized social events.