Mercier Consultancy MD is seeking a dedicated French Financial Services Advisor to join our team in vibrant Athens. This is an exciting opportunity for individuals passionate about finance and customer service. In this role, you will provide high-quality assistance to our French-speaking clients, helping them navigate their financial needs with confidence and expertise.

Key Responsibilities

• Assist French-speaking clients with inquiries related to financial products and services.
• Provide advice and support during the application and consultation process, ensuring a seamless experience.
• Build and nurture strong relationships with clients through active communication and personalized service.
• Document client interactions accurately in our CRM system to maintain clear records and support efficient communication.
• Work collaboratively with various departments to address client needs and improve service delivery.
• Stay informed about market trends and product offerings to provide accurate and relevant information to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a French Customer Support Representative focusing on hospitality services in the beautiful city of Athens. In this role, you will be the key point of contact for our French-speaking clients, assisting them with their hospitality-related inquiries and ensuring a memorable experience during their stay.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding hospitality services.
• Respond to inquiries related to accommodations, reservations, and special requests, providing accurate and prompt assistance.
• Resolve customer issues and complaints effectively, ensuring high levels of client satisfaction.
• Document all interactions and maintain comprehensive records in our CRM system for ongoing service improvements.
• Collaborate with hotel and hospitality teams to enhance service delivery and customer experience.
• Stay updated on hospitality trends and service offerings to provide informed support and recommendations to clients.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for a French Client Service Consultant based in the vibrant city of Athens. This position is ideal for individuals who are passionate about customer service and eager to work within the dynamic environment of an international consultancy.

As a French Client Service Consultant, you will play a crucial role in delivering top-notch service to our French-speaking clients. Your expertise and commitment will help create memorable travel experiences for our customers.

Key Responsibilities:

• Provide timely and efficient support to French-speaking clients over phone, email, and online chat.
• Assist clients with bookings, inquiries, and any issues related to travel arrangements.
• Offer accurate information on flight details, service offerings, and travel policies.
• Work to resolve customer problems swiftly while ensuring high satisfaction levels.
• Maintain detailed records of client interactions in our CRM system.
• Coordinate with multiple departments to meet client needs and enhance service delivery.

Requirements

Mercier Consultancy MD is seeking a dedicated French Speaking Car Rental Agent to join our team in Athens. In this role, you will provide exceptional service to our French-speaking customers, assisting them with their car rental needs and ensuring a seamless experience.

Responsibilities

• Assist French-speaking customers by providing timely and comprehensive information related to car rental services.
• Handle reservations, modifications, and cancellations in a professional manner.
• Address customer inquiries and concerns, ensuring prompt and effective resolution to enhance customer satisfaction.
• Conduct vehicle inspections and explain rental agreements, ensuring customers understand terms and conditions.
• Collaborate with the operations team to ensure fleet availability and maintain high service standards.
• Stay updated on promotions, policies, and vehicle features to provide informed recommendations to customers.

Requirements

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Cybersecurity Governance Specialist. The role will be responsible for the management of cybersecurity policy alignment.

Responsibilities:

About the Role

Excelya is looking for a dedicated Project Manager - Systems to lead our initiatives in optimizing our systems to enhance the efficiency and effectiveness of our operations. This pivotal position will involve coordinating cross-functional teams, ensuring adherence to project timelines, and delivering high-quality solutions that align with our strategic goals.

As a Project Manager, you will be tasked with managing the life cycle of various systems projects, from initial conception through to successful completion. Your leadership will help influence process improvements and foster a culture of innovation.

Main Responsibilities:

About the Job

At Excelya, we are dedicated to shaping the future of healthcare, and we invite you to be a part of our dynamic team as a Business System Expert. This key position offers you the chance to leverage your expertise to enhance business processes, drive systems optimization, and support our growth as a leading mid-size CRO.

In this role, you will work closely with stakeholders to understand their needs, analyze business requirements, and design solutions that facilitate efficiency and effectiveness within our operational landscape.

Main Responsibilities

About the Job

At Excelya, we believe in Audacity, Care, and Energy in everything we do. As a Buyer, you will play a crucial role in our procurement team, ensuring that we acquire the best quality products and services while managing costs effectively. Your expertise will contribute to our mission to deliver excellence in clinical research and development.

Within the Industrial and Quality Department and reporting to the Purchasing Manager, you will be responsible for purchasing goods necessary for the company and will manage supplier relationships. You will ensure that performance objectives are met in terms of cost, quality, and delivery times.

Main Responsibilities:

• Define and implement purchasing strategies for your assigned purchasing categories, in line with the company's overall strategy and subject to approval by your line manager.

• Gather the company's purchasing requirements and communicate them to suppliers and service providers.

• Participate in achieving project deliverables related to purchasing-related topics.

• Issue calls for tenders and select suppliers.

• Negotiate the most favorable commercial terms and formalize agreements.

• Manage the supplier panel for your assigned purchasing categories:

About the Job

At Excelya, we take pride in embodying the core values of Audacity, Care, and Energy. As a leading player in the healthcare sector, our mission is to ensure quality and compliance in all our clinical research operations.

This mission is part of a strategic “Data Integrity Enabling Program” aimed at strengthening data governance and ensuring full compliance across all R&D activities. The project focuses on deploying a harmonized data integrity risk-management methodology and supporting critical GxP areas (GCP, GLP, GMP).

Mercier Consultancy MD is seeking a passionate French Speaking Travel Consultant to join our dynamic team! This remote position allows you to work from the beautiful landscapes of Greece while providing exceptional travel planning support to French-speaking clients. Leverage your expertise in travel to craft amazing journeys for clients around the world.

Key Responsibilities

• Assist French-speaking clients through various communication channels, including phone, email, and chat, to address their travel inquiries.
• Provide expert advice on travel options, including destinations, packages, and accommodations tailored to individual client needs.
• Create customized travel itineraries that reflect clients’ preferences and interests to ensure a memorable experience.
• Manage customer concerns and resolve issues efficiently while ensuring high levels of satisfaction.
• Document client interactions in our CRM system to streamline communication and enhance service.
• Stay informed about travel trends and destination highlights to give clients up-to-date recommendations.

Requirements